PaySystem Expert Temporal

• Act as first-line supervisor of a team providing customer service support and play a key role in helping to achieve targets in areas such as productivity or turnaround times;
• Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations;
• Create and maintain reports aligned with business and operational needs. Data is our facilitator for decision making;
• Investigate standard incidents using current regulatory and compliance processes, systems and procedures, and take action to solve immediate compliance issues.
• Data analysis & reporting, Analyze data to extract operational information for decision taken, create reports for Operations areas (MicroStrategy, Excel, Power Point, etc..);
• Challenge and analyze current processes, both operational and customer visions;
• Monitor End-to-end processes, ensuring their operation, detection of technical issues and search for solutions based on Data;
• Measurement, obtaining operational data, analysis of evolutions, trends and volumes seeking improvements that increase customer satisfaction and cost efficiency;
• Collaboration / day-to-day teamwork with suppliers. Detect incidents in the processes of external providers, report incidents and track them. Track processes with suppliers, propose improvement measures and measurements that establish the effectiveness of the actions implemented.

What are we looking for?

A colleague with a talent for taking it on and making ithappen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

Besides this we look for someone who is:

• University Graduate;
• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm;
• Builds partnerships and works collaboratively with others to meet shared objectives and builds strong customer relationships and delivers customer-centric solutions;
• Delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences;
• Makes Good and timely decisions that keep the organization moving forward creating a new and better ways for the organization to be successful

• Plans and prioritizes work to meet commitments aligned with organizational goals and holds self and others accountable to meet commitments;
• Strong analytical skills;
• Experience in processes improvement technics / methods knowledge and resource optimization;
• Advanced office, mainly with knowledge in Excel and Power Point;
• Experienced in the Agile way of working.

Pulled from the full job description

• Health insurance
• Retirement plan
• Life insurance
• Dependent health insurance coverage
• Pension plan
• Commuter assistance
• Food allowance, The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Balance That Works.

We put balance to work, so you can do it too. With our customers' needs first, the team´s and your own, we agree when to come to ING MAD and when to work best from home. More time together when it matters, more freedom when you need it.

Restaurant card.

So that thinking about what to have for lunch doesn't take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Who we are

ING is a global bank with a strong European base. Our more than 60,000 employees offer retail and wholesale banking services in more than 100 countries. Our purpose is to empower people to stay a step ahead in life and in business.

Our products include savings, payments, investments, loans and mortgages in most of our retail markets. For our Wholesale Banking clients we provide specialised lending, tailored corporate finance, debt and equity market solutions, sustainable finance solutions, payments and cash management and trade and treasury services.

We aim to bring our customers value by making banking frictionless, removing barriers to progress and giving them confidence in their ability to make decisions and to move forward.