IT Service Desk Analyst

We are seeking an IT Service Desk Analyst to provide first-level technical support for end users across a global organization. This role serves as the primary point of contact for employees experiencing IT-related issues and is responsible for delivering exceptional customer service via phone, email, and chat., * Provide Tier 1 technical support to end users via phone, email, and chat.

• Create, document, and manage incidents and service requests using ServiceNow.
• Troubleshoot and resolve common issues related to Microsoft 365 applications and services.
• Support users during ongoing Microsoft 365 migration initiatives.
• Handle user account administration tasks, including access requests and password resets.
• Provide Active Directory support, including user account management and group membership updates.
• Troubleshoot hardware, software, and basic break/fix issues.
• Assist users with SAP-related access and application support requests.
• Escalate complex issues to appropriate support teams while ensuring timely follow-up and resolution.
• Document troubleshooting steps and resolutions to maintain accurate support records.
• Deliver a high level of customer service while managing multiple priorities in a fast-paced environment.

Communication Team Oriented Microsoft 365 Problem Solving Customer Service Active Directory, * Strong customer service and communication skills.

• Basic understanding of Microsoft 365 applications and services.
• Familiarity with Active Directory user administration.
• Ability to troubleshoot common desktop hardware and software issues.
• Strong problem-solving skills and attention to detail.
• Ability to work effectively in a team-oriented environment., * Previous Service Desk or Help Desk experience in an enterprise environment.
• Experience using ServiceNow or another ITSM/ticketing platform.
• Exposure to Microsoft 365 migrations or support activities.
• Familiarity with SAP support processes.
• Associate's degree, technical certification, or equivalent IT experience., * Gain experience supporting a large global organization.
• Work with enterprise technologies including Microsoft 365, Active Directory, ServiceNow, and SAP.
• Develop foundational IT support skills in a collaborative environment.
• Excellent opportunity for recent graduates or entry-level IT professionals looking to advance their careers., Leadership Management Multitasking Communication Microsoft 365 Problem Solving Microsoft Teams Customer Service Microsoft Office SAP Applications Customer Support Technical Issues Microsoft Outlook Technical Support Help Desk Support

Account Management Business Valuation IT Service Management Full Stack Development Artificial Intelligence Business Transformation Tier 1 Technical Support Common Desktop Environments Troubleshooting (Problem Solving)

This role is STARs-friendly: Skilled Through Alternative Routes., This is a Contract position based out of Oshkosh, WI. Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type, Business Valuation Service Improvement Microsoft Windows 10 Full Stack Development Call Center Experience Collaborative Software Artificial Intelligence Business Transformation Troubleshooting (Problem Solving) +0

Google IT Support IT Service Desk Analyst TEKsystems

Oshkosh, WI*On-Site

Operations Leadership ServiceNow Communication Team Oriented Microsoft 365 Problem Solving Customer Service Active Directory SAP Applications Technical Support Help Desk Support Account Management Business Valuation IT Service Management Full Stack Development Artificial Intelligence Business Transformation Tier 1 Technical Support Common Desktop Environments Troubleshooting (Problem Solving) +0

Google IT Support Service Desk Analyst TEKsystems

Oshkosh, WI*On-Site

Writing Operations Leadership Management Service Level Professionalism Problem Solving Email Migration Customer Service Customer Support Operating Systems Technical Support Help Desk Support Directory Service Business Valuation Technical Curiosity IT Service Management Productivity Software Full Stack Development Artificial Intelligence Business Transformation Common Desktop Environments Troubleshooting (Problem Solving) +0

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.