Apple IOS

Artificial Intelligence Business Transformation Hardware Troubleshooting End-User Training And Support Executive Information Systems Remote Infrastructure Management Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software), As a Field Support Analyst, you will provide technical support and solutions to internal users as part of the Digital & Technology (D&T) Support function. This role is highly visible and requires strong communication skills, professionalism, and the ability to support executive-level stakeholders.

What You'll Do:

• Provide general desktop and end-user support for hardware and software issues.

• Respond to and resolve incident and service requests through ticketing systems.

• Support MS Office Suite and backend Office environments.

• Manage and troubleshoot MS Intune and Active Directory.

• Maintain office technology and remote management tools.

• Provide Level 1 & Level 2 enterprise support.

• Edit and maintain documentation related to applications and hardware environments.

• Support standardized procedures to meet objectives and deadlines., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Desktop Support Technician - OR TEKsystems

Brooklyn, NY*On-Site

Viruses Planning Templates Log Files Operations Management Apple IPad Proactivity Communication Microsoft 365 Issue Tracking Desktop Support Customer Service Active Directory Technical Acumen Physical Security Technical Support Help Desk Support Electrical Wiring Desktop Computing IT Infrastructure Video Conferencing Personal Computers Business Valuation Deployment Support Workflow Management Local Area Networks Operating Room (OR) Smartphone Operation Software Installation Hardware Architecture Full Stack Development Software Documentation Artificial Intelligence Business Transformation Administrative Functions Hardware Troubleshooting Computer-Generated Imagery Personal Digital Assistant Troubleshooting (Problem Solving) +0

Google IT Support Back To School/Ramp Up Project - Level 2 Desktop Support TEKsystems

Bronx, NY*Hybrid

Mac OS Writing Tablets Operations Leadership ServiceNow Multitasking Communication Microsoft 365 Problem Solving Team Leadership Customer Service Active Directory Higher Education Google Workspace Technical Issues Operating Systems Technical Support Account Management Business Valuation Service Management Full Stack Development Multitier Architecture Artificial Intelligence Network Troubleshooting Business Transformation Troubleshooting (Problem Solving) +0

Google IT Support Desktop Support Technician TEKsystems

New York, NY*Hybrid

Apple IOS Operations Communication Prioritization Professionalism Desktop Support Customer Service Microsoft Office Active Directory Technical Support Business Valuation Microsoft Windows 10 Organizational Skills Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting End-User Training And Support Executive Information Systems Remote Infrastructure Management Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0

Communication Prioritization Professionalism Desktop Support Customer Service Microsoft Office Active Directory Technical Support Business Valuation Microsoft Windows 10 Organizational Skills, Desktop Support, Microsoft Intune, Active Directory, MS Office, O365, Ticketing Systems, Hardware Troubleshooting, Software Troubleshooting, Customer Service, Level 2 Support, Technical support, Windows 10, Banking Support, Law Firm Support, Apple iOS Support, Adobe Acrobat, Executive Support, VIP Support, Remote Management Tools

Top Skills Details

Desktop Support,Microsoft Intune,Active Directory,MS Office,O365,Ticketing Systems,Hardware Troubleshooting,Software Troubleshooting,Customer Service,Level 2 Support,Technical support,Windows 10

Additional Skills & Qualifications

• 5+ years of enterprise desktop support experience required

• Bachelor's degree preferred; without a degree, 5 additional years of experience required

• Experience supporting executive-level stakeholders preferred

• Strong understanding of standardized IT support procedures

• Excellent communication and professionalism in fast-paced environments

• Strong organizational skills and ability to prioritize multiple tickets

This is a Contract to Hire position based out of New York, NY. Pay and Benefits

The pay range for this position is $24.00 - $34.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.