Technical Delivery Support Engineer

As a Technical Delivery Support Engineer, you will play a key role in assisting regional delivery teams in ensuring the seamless delivery of the application in various customer environments. You'll also work closely with regional teams to assist with integration of various regional products to T4C. Working with an extended highly skilled team, you will be making a profound impact throughout the healthcare sector.

• Support regional delivery teams during implementation, deployment, configuration, and rollout of the T4C platform.
• Serve as the primary technical point of contact for troubleshooting deployment, infrastructure, networking and integration-related issues.
• Analyse, troubleshoot and resolve deployment, application, connectivity, API and data flow issues across customer environments.
• Support Kubernetes-based deployments and assist with management of application components running in containerised environments.
• Assist in the configuration and maintenance of virtual machines, operating systems and infrastructure components required for T4C deployments.
• Develop and maintain technical documentation, deployment guides, runbooks and troubleshooting procedures.
• Deliver technical training and knowledge transfer sessions to regional delivery teams and implementation partners.
• Contribute to continuous improvement initiatives across deployment, support and integration processes.

• Degree in computer science or equivalent discipline
• 3+ years of experience in technical support, application delivery, systems integration, DevOps or software engineering roles.
• Deep understanding of networking concepts including DNS, load balancing, certificates, firewalls, proxies and Secure connectivity principles etc.
• Experience with REST APIs, authentication mechanisms and system integrations.
• Practical experience with Kubernetes and containerised applications.
• Experience working with Linux-based systems.
• Experience analysing logs and monitoring application health using monitoring and observability tools.
• Understanding of CI/CD pipelines and deployment automation practices.
• Troubleshooting and analytical problem-solving skills.
• Effective communication skills in English

Desirable Requirements

• Jira
• Amazon Web Services (AWS)
• OpenSearch Database
• Fast Healthcare Interoperability Resources (FHIR)
• Observational Medical Outcomes Partnership (OMOP) Common Data Model
• Scripting and automation using Python

Do you want a job with a purpose? And do you want to make healthcare safer, better and more reliable? Join our Team! Technical Delivery Support Engineer. Join us as a Technical Delivery Support Engineer at Dedalus, one of the World's leading healthcare technology companies, on our R&D Analytics Team in Malaga, Spain to do the best work of your career and make a profound impact in providing better care for a healthier planet., At Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact., We are Dedalus, come join us Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities. Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group's activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day. Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus., Our Diversity & Inclusion Commitment sets out Dedalus' approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognise that we have improvements to make and, on this journey, we must remain authentic and realistic but also ambitious. Our diversity & inclusion commitment - Dedalus Global Life Flows Through Our Software #LI-Remote #LI-FP1 Dedalus Group is a leading international healthcare software solutions provider, working at scale to enable multiple local healthcare models and ecosystems to transform care digitally. Dedalus supports the whole continuum of care, through its open standards-based solutions serving each actor of the healthcare ecosystem to provide better care for each individual in a healthier planet.