Network Support Planner

• We provide support to digital operations stores by processing store issues and queries swiftly and efficiently.
• We manage and triage store queries and issues.
• We implement our ecommerce same-day pricing strategy.
• We check store slots and comply with agreed hours and windows for online trading.
• We work collaboratively across ecommerce, digital operations, and retail to implement changes successfully.
• We assess and implement resolutions for identified store issues.
• We identify and implement proactive solutions for store issues.
• We implement agreed store change projects within our delivery model.
• We provide weekend cover for digital operations stores, including actioning same-day pricing adjustments based on customer demand.
• We cover holidays for the other Network Support Planner as required.

Technologies:

• Excel
• Support
• Network
• Windows
• Swift

• We are proficient with Microsoft Office, with advanced Excel desirable.
• We are strong communicators, both verbally and in writing.
• We have good attention to detail.
• We have a sense of urgency and pace when managing our workload.
• We take a proactive approach to dealing with problems and queries in a busy, fast-paced environment.

We are one of the Best Big Companies to Work For, with a rich history of loving our customers and looking after our teams. We are a growing business offering a 12-month fixed-term contract for 30 hours per week in a collaborative environment. The working pattern is Sunday to Wednesday, with work from home on Sundays after the training period, and four days in the office during the week. We offer a competitive salary with an excellent benefits package, including 25 days holiday plus 8 bank holidays pro rata, 15% store discount, 30% club individual restaurant discount, charity fundraising events, educational sponsorship, enhanced maternity/paternity leave, long service awards, and reward and recognition.