IT Engineer - Cloud & Infrastructure

• We design and deliver Microsoft 365 and Azure cloud solutions for new and existing customers.
• We deploy and support on-premise systems.
• We talk clients through actions face-to-face or over the phone to help set up systems or resolve issues.
• We troubleshoot system and network problems, diagnose and solve hardware or software faults, and replace parts as required.
• We provide support, including procedural documentation and relevant reports.
• We demonstrate Microsoft 365 administration and troubleshooting expertise.
• We support the roll-out of new applications.
• We deal with escalations from our IT Technicians team.
• We share knowledge and produce documentation as part of our team culture.

Technologies:

• Azure
• Cloud
• Firewall
• Hardware
• Hyper-V
• IaaS
• Support
• Microsoft 365
• Network
• PowerShell
• Security
• TCP/IP
• VPN
• VMware
• Windows
• Office 365
• DevOps

• We are looking for an experienced Cloud & Infrastructure Engineer with previous MSP experience.
• We need someone who can deliver IT projects with minimal supervision.
• We require experience deploying and supporting Microsoft 365 solutions.
• We require experience designing and implementing Microsoft Azure (IaaS) solutions.
• We require experience designing and implementing Windows Server technologies, including virtualisation.
• We require experience with storage technologies such as NAS and SAN.
• We require knowledge of wired and wireless networking.
• We need someone who can test and evaluate new technology.
• We require experience delivering cloud migration projects.
• We need excellent telephone manner, strong communication skills, and a customer service focus.
• We need strong time management skills and the ability to manage multiple open cases.
• We require the ability to build strong working relationships with customers, suppliers, and other IT professionals.
• We need a hands-on team ethic and a willingness to learn.
• We require a full driving licence and access to your own transport.
• Previous helpdesk or IT support experience is desirable.
• Microsoft 365 or Azure certifications are desirable, or you should be working towards them.
• Experience with firewall and network security technologies is desirable.
• Experience with Hyper-V, VMware, and storage is desirable.
• Experience with Microsoft 365 administration and migrations is desirable.
• Strong understanding of TCP/IP networking, including routing, VLAN, VPN, and wireless, is desirable.
• Experience with VOIP telephony systems is desirable.
• Automation and scripting using PowerShell is desirable.
• Cyber security experience and familiarity with Cyber Essentials certification protocols is desirable.
• We are especially interested in candidates who have, or are working towards, Microsoft certifications.
• We require 3 years of IT support experience.
• We require the ability to commute to Caerphilly CF83 3HU or relocate before starting work.
• We require work authorisation in the United Kingdom.

We are Excellence IT, an employee-owned company focused on training and development, where every team members voice and ideas are valued. We deliver a full-cycle IT service that helps organisations improve, innovate, and transform, across IT support, infrastructure and security solutions, software development, and IT training. This is a full-time, permanent role within our Technical Team, based in person in Caerphilly CF83 3HU. We offer a collaborative environment with shared success, including an annual tax-free profit-related bonus, and benefits such as company events, company pension, employee discount, free parking, health and wellbeing programme, life insurance, on-site parking, sick pay, and store discount.