NOC Engineer (AWS)

• We monitor and maintain highly available production platforms running in AWS.
• We respond to and manage production incidents across a 24/7 service.
• We investigate complex technical issues and restore services quickly and effectively.
• We develop automation to reduce manual operational tasks and improve platform resilience.
• We build and improve monitoring, alerting and observability across cloud environments.
• We work alongside Software, Platform, Cloud and Security Engineers to improve reliability and operational excellence.
• We contribute to post-incident reviews and drive continuous service improvements.
• We support containerised workloads using Kubernetes and Docker.

Technologies:

• AWS
• Bash
• Cloud
• CloudWatch
• Datadog
• Docker
• Grafana
• Incident Management
• Support
• Kubernetes
• Linux
• Load Balancing
• Prometheus
• Python
• Security
• Splunk
• TCP/IP
• Network
• Terraform

• We ideally want experience in a Production Engineering, Cloud Operations or NOC environment.
• We want exposure to Linux systems administration.
• We want exposure to AWS cloud infrastructure.
• We want exposure to Kubernetes and Docker.
• We want exposure to production support and incident management.
• We want exposure to Python, Bash or Go scripting.
• We want exposure to monitoring and observability platforms such as Grafana, Prometheus, Datadog, Splunk or CloudWatch.
• We want exposure to networking fundamentals including DNS, TCP/IP and load balancing.
• We want a passion for automation, continuous improvement and operational excellence.
• Experience with Infrastructure as Code, SRE principles or regulated environments would be beneficial, but is not essential.

We are an engineering-led organisation building resilient cloud platforms that support critical national services. This is a fully remote role in the UK with a 24/7 shift pattern on a 28-day rota covering days and nights. We offer a competitive salary, bonus and excellent benefits. This is far more than a traditional NOC role, with a strong focus on reliability, automation and continuous improvement. We work in a collaborative environment where you will help shape highly resilient cloud services and improve operational excellence across the platform.