Digital Workplace Engineer

As a Digital Workplace Engineer, you'll provide hands-on IT support to around 3,000 employees across the UK. This is a varied,

people-facing role where you'll troubleshoot issues, maintain systems, and build strong relationships across the business., * Provide 2nd line support for escalated Service Desk tickets

• Use ITSM tools to prioritise and manage incidents effectively

• Support users with hardware, software, and mobile devices

• Maintain security systems, including antivirus and monitoring tools

• Administer Active Directory and Group Policies

• Build and support Windows 11, iOS/Android devices, Intune, and Autopilot

• Carry out basic network troubleshooting (TCP/IP, LAN/WAN)

• Support patching and maintenance of network equipment

• Assist with small project work alongside delivery teams

• Travel to sites as required to provide hands-on support

What You'll Need:

• Full UK driving licence

We're looking for someone who is curious, proactive, and enjoys problem-solving, with a willingness to get stuck in and resolve

issues both remotely and on-site., * Experience in an IT support role and/or relevant qualification or degree

• Strong customer service skills with a user-focused approach

• Good troubleshooting skills across hardware, software, and networks

• A proactive mindset with a willingness to learn new technologies

• Ability to work independently and manage your own workload

• Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid

Carer's Days

• Financial & Life Assurance: Company Pension Scheme with salary sacrifice options

• Health & Wellbeing: Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents

• Lifestyle & Perks: Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers

• Professional Development: Hands-on training and ongoing career development opportunities

• Inclusion & Belonging: Active People Networks - Disability & Neurodiversity, Unity+, Women's Network, Parent & Carer Networking

Group and more

• Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards.

At South Staffordshire Limited, inclusion matters. We have a wide range of employee networks which are employee-led communities

that bring our people together, support different perspectives and create a strong sense of belonging. Our people are encouraged

to get involved as members or allies.

We are committed to building a team that reflects the diversity of the communities we serve.

We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and

physical and neurodiverse abilities.

We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the

South Staffordshire Ltd is an integrated services group that operates two regulated water supply businesses and offers a range of complimentary services and products through its non-regulated divisions: waste, water and infrastructure, compliance, service and software, and water consumption supply and logistics. Group companies include: South Staffs Water, Cambridge Water, Advanced Engineering Solutions, Hydrosave, G Stow, OnSite, Integrated Water Services, Omega Red, Echo Managed Services, Aptumo, Aqua Direct, and Office Water Coolers.