Software Tester / Support Analyst

• We manually test new features, fixes and integrations across our web-based shipping platform before release.
• We create and maintain clear test cases, checklists and regression suites based on requirements and real customer workflows.
• We carry out functional, regression, exploratory and end-to-end testing across supported desktop and mobile browsers.
• We test REST and SOAP API integrations using tools such as Postman, including JSON/XML requests, responses and error handling.
• We log high-quality defects with reproducible steps, evidence, severity and expected outcomes, then retest and verify fixes.
• We triage support queries, reproduce issues and distinguish between user, configuration, data, integration and product faults.
• We communicate clearly with customers and internal teams, owning cases through to resolution and keeping stakeholders updated.
• We work with developers and operations to improve product quality, support documentation and release readiness.

Technologies:

• API
• CSS
• Cypress
• Git
• GitHub
• Support
• JIRA
• JSON
• JavaScript
• Kanban
• Mobile
• MySQL
• Network
• PHP
• Playwright
• PostgreSQL
• Postman
• REST
• SOAP
• SQL
• Selenium
• Web
• XML, We are Sendtek, an all-in-one shipping management platform built for UK and cross-border businesses. We simplify domestic and international shipping by bringing carrier services, parcel booking, label generation, live tracking and returns management into one place. Our platform connects online stores and carrier networks, automates routing decisions and supports the full shipping journey, including e-commerce order sync, customs and duties, billing and invoicing, hub operations, customer support and analytics. We are hiring for a permanent Software Tester / Support Analyst role in our Development department, reporting to the Head of Technical. This is a UK-based hybrid role with five days a week in the office and mandatory attendance at our Battlesbridge office for key meetings, release planning and team collaboration, with flexibility supported where the role allows. We offer 23 days holiday plus bank holidays, an extra day off for your birthday, learning and development support with a CPD scheme, enhanced family-friendly policies, casual dress, and free on-site parking.

• We have at least one years experience in software QA, application support or technical support.
• We have hands-on experience testing browser-based business applications.
• We can write test cases and perform functional, regression and exploratory testing.
• We have experience logging, prioritising and retesting defects in an issue-tracking system.
• We have experience handling support tickets from triage through to resolution.
• We are confident using browser developer tools and interpreting logs and network requests.
• We have working knowledge of REST APIs and Postman, with the ability to read JSON and XML.
• We have basic SQL skills for safely querying and validating PostgreSQL or MySQL data.
• We have excellent English and can explain technical issues in plain language.
• We understand software development lifecycles, release testing and Agile delivery.
• Nice to have: experience with e-commerce platforms, shipping, logistics or carrier systems.
• Nice to have: exposure to automated testing tools such as Playwright, Cypress or Selenium.
• Nice to have: familiarity with Git, GitHub and basic version-control workflows.
• Nice to have: familiarity with Jira, Trello or other development Kanban boards.
• Nice to have: basic understanding of HTML, CSS, JavaScript or PHP.
• Nice to have: experience with service-desk tools, SLAs and knowledge bases.
• Nice to have: experience testing integrations, webhooks, PDF labels or commercial invoices.