IT Support

• Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
• Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.

• Software Systems Proficiency
• Ability to install, configure, troubleshoot, and maintain operating systems issues.
• Knowledge of user profiles, permissions, registry, and system recovery tools.
• Experience with imaging and deployment tools
• Hardware and Peripheral Troubleshooting
• Hands-on experience diagnosing and repairing desktops, laptops, printers, scanners, and mobile devices.
• Understanding of BIOS/UEFI, hardware drivers, and firmware updates.
• Ability to replace hardware components and manage inventory.
• Networking Fundamentals
• Basic knowledge of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
• Ability to diagnose connectivity issues and work with networked devices.
• Understanding of remote desktop tools (e.g., RDP, Teams, LogMeIn)

(Technical, Support, Client, Desktop, Hardware, Software, Windows, Laptops, Workstation, Printers, Installation, Configuration, Troubleshooting, Networking, Active, Directory, Ticketing, ITSM, Microsoft, Office, IOS, Android, VPN, VDI, DHCP, DNS, TCPIP, VLAN, Routing, LAN, WLAN, Servers, Assets, Inventory, Documentation, Onboarding, Offboarding, Conferencing, Audio, Video, Repairs, Deployment, Security, Customer, Communication, SLA, Escalation, Maintenance, Operations, Infrastructure, Peripherals, Technician)

$30 an hour - Contract