Help Desk Technician

• Provide exceptional service to new and existing customers via telephone, remote and on onsite visits.
• Assist customers in troubleshooting technical problems.
• Document and respond to customer issues.
• Diagnose, resolve, and escalate critical technical issues to Tier II and Senior System Administration Staff.

• High school diploma or equivalent required. College coursework or technical training is a plus. Applicable work experience may be substituted for education.
• 1-2 years working in an IT helpdesk or IT call center environment required. Experience with MSP a plus.

KNOWLEDGE, SKILLS AND ABILITIES

• The desire for and ability to learn new skills.
• Ability to quickly assess customer complaint and escalate issue to higher level technician if solution is outside skill set.
• Ability to work independently and as a team is critical in this position.
• Professional telephone communication skills required.
• Technical and troubleshooting knowledge of computers and networks.
• Service-driven personality with strong customer service skills.
• Sound verbal and written communication skills.
• Ability to efficiently manage multiple tasks without frequent supervision.
• Ability to set priorities and solve problems.
• Have solid Windows and/or Macintosh OS experience, both as a user and as a technician.
• Experience with maintaining and troubleshooting domain environment strongly preferred.
• Experience with troubleshooting physical networks and network endpoints beneficial.
• Working troubleshooting knowledge of Microsoft Office applications including Outlook, Word, and Excel.
• Experienced in using Internet Explorer, Google Chrome, Mozilla Firefox, Microsoft Outlook/OWA, and other internet applications.
• Knowledge of Windows Server 2012+, Microsoft Exchange 2013+ and Microsoft Active Directory a plus.
• Experience with trouble ticketing systems, remote management tools desired.
• Reliable transportation and Proof of Insurance
• Ability to lift 50lbs

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Opportunities for advancement, * Full-time position available now, with opportunities for advancement. Will require working evenings and weekends. Applicants subject to background checks. Submit resume for consideration.

Job Type: Full-time

Pay: $37,440.00 - $41,600.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Enigmatizing Networks is a Managed IT Service provider in Rancho Cucamonga, CA. We provide IT support for businesses of all sizes and sectors. We are a small firm and focus on providing the best customer service in our industry. We go above and beyond for all our customers. Enigmatizing Networks has an open position with the Helpdesk Team. The Helpdesk team is the first line of defense for all support tickets. You will be the face and voice of the company. You will interact directly with customers and assist them with resolving their technical issues.