Service Desk Technicians

• Provide Tier 1 technical support via phone, email, and chat.
• Troubleshoot basic hardware, software, and access issues.
• Create, track, and resolve tickets using ServiceNow.
• Support Microsoft 365 applications and user accounts.
• Assist with password resets and Active Directory administration.
• Troubleshoot Windows desktop and laptop issues.
• Support users with printer, connectivity, and application-related problems.
• Escalate more complex technical issues to senior support teams.
• Deliver excellent customer service and maintain strong communication with end users.

A global organization is growing its internal IT Service Desk team and is seeking Entry-Level Service Desk Technicians who are eager to gain hands-on experience in a professional enterprise environment. This opportunity is ideal for candidates with technical training, help desk internships, customer service experience, or entry level candidates looking to break into IT. You'll receive exposure to enterprise technologies, ticketing systems, user support, Microsoft 365, Active Directory, and corporate IT operations while working alongside experienced IT professionals. If you're passionate about technology, enjoy helping others, and want to build a long-term career in IT, we'd love to speak with you., * Interest in starting or growing a career in Information Technology.

• Strong customer service and communication skills.
• Basic troubleshooting experience through work, school, certifications, internships, military experience, or personal projects.
• Ability to learn new technologies quickly and work in a team environment.

Preferred

• Previous Help Desk, Service Desk, Technical Support, or Customer Support experience.
• Knowledge of:

• Microsoft 365 (O365)
• Active Directory
• Windows 10/11
• ServiceNow or other ticketing systems

• Experience supporting users in a professional or enterprise environment.
• Spanish-speaking candidates are encouraged to apply.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.