IT Support Specialist I (Tier 1)

An entertainment client is seeking an IT Support Specialist I to join their team! This individual will serve as a first point of contact for employees requiring technical assistance, handling incoming tickets and troubleshooting hardware, software, and account-related issues across both Mac and Windows environments. The role will involve providing remote support, documenting resolutions within the ticketing system, escalating complex issues when necessary, and maintaining excellent customer service throughout the support process. Success in this position requires strong communication skills, the ability to work through a high volume of requests, and a proactive approach to problem solving. This role is located in Los Angeles, CA and requires working onsite five days per week.

6 months to 1 year+ of experience in an IT Support, Help Desk, or Service Desk role Experience supporting both Windows and Mac environments Experience working within a ticketing system (Zendesk, Jira, ServiceNow, Freshservice, etc.) Experience providing remote technical support to end users Strong customer service and written communication skills Exposure to Active Directory (password resets, account maintenance, user administration, etc.) Comfortable handling a high volume of tickets in a fast-paced environment, supporting large user populations (1,000+ users preferred) Strong troubleshooting mindset with the ability to explain technical issues clearly

Nice to Have Skills & Experience

Microsoft 365 administration experience Identity and access management experience Multi-factor authentication (MFA) support experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.