IT Help Desk Specialist II

• Field requests from staff wherever they are - walk-ups at the Cottonwood IT office, plus phone calls, instant messages, and help desk tickets from remote users and staff at our other facilities

• Troubleshoot and resolve hardware, software, and VOIP phone issues, pulling in other IT staff or vendor support when needed

• Log every incident and resolution in the ticketing system so nothing slips through the cracks

• Image, configure, and stage laptops, computers, phones, and peripherals for new hires

• Deliver the IT presentation at our new employee orientation to help get our new hires up to speed on systems, accounts, security, and how to get IT assistance

• Set up equipment for telemedicine sessions and trainings

• High School Diploma or GED

• Experience with Microsoft 365 and a customer-service-first approach to support

• Solid troubleshooting skills across computer hardware, software, and networking

• Familiarity with EHR / medical software solutions

• Experience supporting VOIP phone systems

• Comfort supporting users both in person and remotely

What Sets You Apart

• Hands-on experience imaging, configuring, and deploying end-user equipment

• Comfortable presenting and delivering training to groups

• Prior experience in a healthcare or clinical setting

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Basic Requirements

• Ability to work on-site five days per week at the Cottonwood, AZ campus during your first 90 days, with the option for a hybrid schedule afterward

• Must live within commuting distance of the Cottonwood campus, as occasional same-day on-site coverage may be needed

• Availability for the IT on-call rotation

• Ability to sit for extended periods, move around the clinic, and occasionally carry up to 15 lbs. of equipment

• Ability to speak, read, and write fluently in English

• Must be 18 years or older

• Ability to obtain a Level 1 Fingerprint Clearance Card