Desktop Analyst

We are looking for a Desktop Analyst to join our team in one of today's most exciting technologies. This role will report to Service Desk Manager and based in BMCD - Newark, Delaware. This is a fully on-site, in office role working Weekend Shift hours (Friday - Sunday, 6AM-6PM)

Role and Responsibilities:

• Provide support services to local and remote employees with technical problems and IT issues involving Windows workstations, software, hardware.
• Install, configure and troubleshoot hardware including laptops, workstations, printers, and mobile devices.
• Respond promptly to escalation for technical assistance via phone, email and in person as needed.
• Provide timely resolution of problems and escalation management on behalf of customer to appropriate internal support team.
• Document ticket status and provide updates to employee-customer and management in line with client case management guidelines.
• Provide input and help to maintain standard operating procedures, best practices and customer service guidelines relating to client services desktop support.
• Participate in IT projects and complete some project deliverables.
• This position may be required to provide technical support outside of normal business operating hours

• Minimum 5 years of experience in desktop support in a high performing professional environment is required.
• Demonstrates a great customer service focus along with strong technical problem-solving abilities.
• Communicates appropriately across multiple levels of the internal organization.
• Prioritizes tickets / projects and operations tasks effectively to complete deliverables on time.
• Excellent oral and written communication skills
• Has supported iOS / Android mobile devices
• Expert knowledge of Active Directory administration
• Experiencing imaging laptops using PXE boot
• Must be comfortable supporting Azure IDMS
• Basic DNS and DCHP knowledge and troubleshooting
• Work with 2FA using multiple authenticators
• MCSE, ACITP (Apple Certification) or other IT support certifications a plus
• Knowledge of JIRA service desk and MobileIron a plus

Pulled from the full job description Health insurance Dental insurance, * Dental insurance

• Health insurance

At Bloom Energy, our vision for a world powered by clean, reliable, and affordable energy is more than just a dream-we're making it reality. For over two decades, we've been at the forefront of the global energy transition, pioneering solutions that empower critical industries to thrive in a rapidly digitizing, energy-intensive world. From revolutionizing power for AI-driven data centers to ensuring resilience for hospitals, electric grids, manufacturing facilities, and utilities, our solid oxide fuel cell (SOFC) and solid oxide electrolyzer (SOEC) technologies are redefining what's possible by delivering energy abundance for all. With more than 30,000 fuel cell modules deployed worldwide, we are the trusted partner for Fortune 100 companies and innovators alike. Our cutting-edge solutions enable unparalleled "time-to-power" capabilities, reliability, and sustainability, ensuring our customers remain ahead in a world where soaring energy demand and intensifying energy scarcity are rapidly becoming the new norm. At Bloom, we thrive on collaboration, bold thinking, and relentless innovation. We believe that, together, we can create a brighter, more sustainable future while tackling the most pressing challenges of the 21st century.