Technical and Software Support Specialist

MédiSolution

Piatt Township, United States of America

2 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Compensation

$ 80K

Piatt Township, United States of America

Microsoft Word

Microsoft Excel

Microsoft Active Directory

Artificial Intelligence

Microsoft Outlook

Software Engineering

Serve as a frontline, primary support contact for ProSoft clients by responding to support tickets and phone inquiries.
Diagnose software issues and bugs, work with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner.
Help resolve technical issues: user connection issues, Rublon MFA, manage hosted Active Directory, Manage password self-service portal, RDP connections.
Identify when software or technical issues should be escalated to development and provide clear supporting details.
Prioritize requests effectively to minimize downtime and maintain strong customer satisfaction., * Use AI to research and resolve issues as well as suggest where AI can help improve current support workflows
General experience in accounts payable, HR/payroll systems support
Some basic accounting knowledge
Creating training videos
Updating User Guides
Accounting knowledge will set a candidate apart

Bachelor's degree in human resource management, accounting, business, or equivalent related work experience
Some knowledge of AP and payroll processes, human resource management workflows.
Excellent interpersonal, customer service and written and oral communication skills
Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.
Strong work ethic and self-starter, ability to work independently and as a team player.
Strong analytical, troubleshooting, and problem-solving abilities
Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
Positive, professional, and solutions-oriented approach, * Action Oriented
Approachability
Customer Focus
Communicative
Strong Listening Skills
Patience
Peer Relationships/Team Player
Technical Oriented and Adaptability, * Talking to customers to help resolve issues and walk them through procedures. When a phone call is not required, provides steps and written instructions through Team Support.
Basic knowledge of Microsoft Outlook, Teams, Word and Excel.
Prior knowledge of ProSoft a plus, but not required.