Systems Engineer - II

We are currently looking for a motivated IT Systems Engineer to join our Technical Services Team. An IT Systems Engineer at Roeing helps plan, support and troubleshoot our client's environments through Professional Services, Managed IT Services, and servicing tickets through an IT Helpdesk. An IT Engineer also works closely with their Technical Services Team to both provide and receive support from other Systems Engineers, maintain documentation and learn custom client solutions to provide top-level customer service.

Primary Technical Responsibilities

Provide technical expertise in the implementation, and support of customer Technology needs

Ensure the confidentiality and integrity of our corporate and customer data

Remote and on-premises support for client and technical staff of: Servers, Desktops, Switches, Routers, Firewalls, Wireless APs, Backups, Critical Power, Environmental Monitoring, and others

Help implement and support cloud solutions - Azure, Datto, Microsoft 365

Troubleshooting and support of client Active Directory, Domain, Hybrid Cloud, and Line of Business Applications

Patching, monitoring, and general maintenance of client network, server, and desktop environments

Participation in On-call rotation for emergency client outages

Intensive, detailed, and accurate documentation and timekeeping

Expected Technical Specialization

Knowledge of and ability to troubleshoot Microsoft server platforms (2012 through 2022), desktop platforms (Windows 10/11, some Mac), Active Directory, DNS, and Office 365

GPO management and Scripting experience a plus

Understanding and/or Experience with VMWare, Scale, Hyper-V Server Platforms

Ability to understand, support and troubleshoot Network Infrastructure: Switches, VLANs, routing

Some experience supporting backups with Veeam or Datto Platforms

Ability to deploy and manage firewalls including Sophos, Fortinet, and others

Consulting Assistance Responsibilities

Support and troubleshooting of customer technology platforms

Assist in evaluating client needs and determining the appropriate technology solution

Assist with preparing customer Engagement Proposals when required

Assist in presenting solutions to prospective customers

Assist in each stage of the sales process with the sales team

Excellent interpersonal skills and comfort in a client-facing role through in-person, phone, and email communication

Enjoys working alongside a team of and learning / taking instruction from Level 3 Engineers

Self-motivation and independent study

Ease of learning new technology

Ability to work several projects and service requests concurrently

Presentable business-casual appearance

Dependable work attendance

Understanding of the sales process

Willingness to learn and grow

Valued Certifications

· A+

· Network+

· Security+

· Microsoft MCSA

· Microsoft AZ-900, Associates degree in a related field and/or a minimum of two years relevant experience in the Information Technology field., Associate (Preferred)

Experience:

Active Directory: 3-4 years (Preferred)

Azure: 1 year (Preferred)

VMWare: 1 year (Preferred)

Computer hardware: 1 year (Preferred)

Network Infrastructure: 1 year (Preferred)

IT support: 3 years (Required)

License/Certification:

Driver's License (Required)

A+, Network+, Security+, and Microsoft MCSA Certification, AZ-900 (Preferred)

Pulled from the full job description

• Parental leave
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Employee discount, Occasional onsite travel to client's locations within a 75-mile radius

Maintain normal working office hours of 8:00 am to 5:00 pm

Benefits:

401(k)

Dental insurance

Disability insurance

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Vision insurance

Schedule:

8 hour shift

Monday to Friday

On call, 401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Job Types: Full-time, Contract, Temporary

Benefits:

401(k)

Dental insurance

Health insurance

Schedule:

8 hour shift

Monday to Friday, 401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Work Location: In person

Pay: $50,000.00 - $70,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Roeing is a well-established full-service technology, engineering, and business solutions company serving western, central, and northern Indiana for the past 37 years. We take pride in professionally serving a large diversity of markets, including healthcare, education, government, manufacturing, retail, legal, and others. Our daily mission is to help solve problems and enhance processes for our clients through applied technology, providing a solid operational foundation along with the flexibility to adapt to their rapidly changing environments.