IT Help Desk -Level 2

We don't just have jobs, but opportunities to make an impact on our customers every single day. If you're the type of person that loves to make a difference, now is your chance to join us. What You Will Do:

• Analyze and troubleshoot Clients' critical issues IT hardware and software remotely.
• Document, review and report service tickets for process improvement initiatives.
• Provide feedback on customer issues, process inefficiencies, etc. in collaboration with internal delivery teams.
• Maintain technical certifications in alignment with hardware and software applications trends.
• Participate in process improvements and procedures for efficient service delivery.
• Conduct thorough verification of information, accurate documentation and organization.
• Participate and collaborate in training and development.

• 25% travel expectations.

• Perform other appropriate duties and responsibilities as assigned.

• High School Diploma, GED or equivalent.
• 4+ years prior experience in IT administration and/or technical support experience, or equivalent.
• Clean driving record and reliable vehicle.
• Ability to participate in the after-hours on call rotation.
• Proven knowledge of IT and telecommunications infrastructure, hardware, and software applications in a Microsoft Environment.
• Proven exceptional customer services experience.
• This position is onsite 5 days a week at our Roseville, MN location; Local Candidates preferred.
• Applicants must be authorized to work for ANY employer in the U.S without requiring sponsorship now or in the future.

Preferred Qualifications:

• Bachelor's degree in Computer Science, IT or equivalent from an accredited institution.
• Computer-related industry certifications in technologies such as Microsoft Windows, Azure, Fortinet, networking, storage, and security.

3.43.4 out of 5 stars Roseville, MN 55113 $50,000 - $60,000 a year, Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance, What We Offer:
• Medical, Dental and Vision Insurance
• Short- and long-term disability program
• Life Insurance
• Educational Development Benefits
• Employee Stock Ownership Plan (ESOP) + Gainshare - because your success is also your investment
• 401(k) + Match
• Paid Time Off (PTO)
• Paid Volunteer Days - give back alongside your peers in the community

Founded in 1969, Metro Sales Inc. built its reputation selling office supplies and equipment across the Twin Cities. Decades later, we've grown into one of the largest office technology and solutions providers in the Midwest. Today, MSI Metro Sales Inc., a 100% Employee-Owned Company, stands as an industry leader in hardware, software, and managed services. MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location. Please note internal title is Service Desk Engineer. This client facing technical support role focused on resolving technical issues in a timely and effective manner while managing our clients' expectations throughout the process. Our Managed Technical Services team excels in the world of technology to support our client's focus on expansion and growth within their industry.