Digital Adoption Analyst (WalkMe/User Enablement)

• Functional Lead for initial WalkMe implementation including setup, configuration, and rollout - bring questions, issues, etc.
• Support ongoing optimization and ownership after professional services transition
• Partner with stakeholders to gather requirements and translate into guided user experiences
• Create and maintain user flows, walkthroughs, and training content (CBT/digital adoption)
• Support UAT efforts, including coordination, testing, and feedback tracking
• Write and manage user stories in Jira / Agile tools (Agility, VersionOne, etc.)
• Participate in Agile ceremonies and support project delivery timelines
• Document processes, decisions, and meeting notes (heavy note-taking required)

• Hands-on experience with WalkMe or similar Digital Adoption / CBT tools
• Strong understanding of how training materials should be setup
• Strong analytical and problem-solving skills
• Highly organized with strong attention to detail
• Experience with project coordination or project management
• Working knowledge of Agile methodology
• Experience writing user stories in Jira or similar tools
• UAT experience (test planning, execution, defect tracking)
• Strong communication skills and ability to take clear, thorough notes
• Experience working with business stakeholders to gather and refine requirements

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

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Beacon Hill was founded to set a new standard in search, career placement and flexible staffing., Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.