Systems Support Specialist I - REMOTE

Join Toshiba America Business Solutions as an Systems Support Specialist I working remotely.

Responsible for client systems support (remote) troubleshooting and array of routine technical problems related to networks, connectivity, systems and applications.

What You'll Do

• Troubleshoot and resolve systems support problems remotely (networks, interface, connectivity and applications related). Gather call information in order to identify root cause analysis of the problem.
• Work with customers to resolve technical issues.
• Advise customers on possible solutions as required. Escalate problems that are not resolved according to department escalation process.
• May be required to visit customer site occasionally.
• May provide support and training to customers in loading drivers, adding workstations, software applications and other instructional use information.
• Stay abreast of current technology, through reading and formal training, webinars and research.
• Complete required Company training as assigned.
• Prepare and submit all required paperwork in an accurate and timely manner.
• Perform other related duties as assigned.

• High School Diploma or GED.
• Minimum 1-year related experience in a combination of the following areas; IT support, networking systems, connectivity and related software, knowledgeable in hardware and software industry. Comfortable with installation and upgrades to network systems/equipment.
• Must have demonstrated knowledge of MS Office Suite Software, internet software, analyzing and interpreting technical procedures and troubleshooting customer issues.
• Must be customer service oriented.
• Valid Driver's License and must be able to travel to sites periodically., High School (required)

• Medical, dental, and vision coverage
• 401(k) plan with match and company provided life insurance
• Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts
• Generous paid holidays, vacation & sick/personal business/volunteer days
• Opportunities for career growth within a global technology organization

Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries. At Toshiba, you'll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.