Technical Support

As a Technical Support professional at Kyndryl, this role provides structured product-oriented support for a Kyndryl client's embedded, real-time, Linux, cloud-edge, and platform software environments. The role provides Level 1 and/or Level 2 support, including case triage, diagnostics, issue reproduction, technical investigation, root-cause support, workaround assistance, case documentation, and escalation support within customer-defined support systems and communication standards. Key responsibilities include Level 1 case intake, triage, diagnostic information collection, known-solution guidance, next-step communication, case status tracking, and issue reproduction; Level 2 advanced troubleshooting, technical investigation, root-cause support, workaround development, and deeper issue reproduction across software, platform, and integration layers; supporting complex customer environments including lab, integration, platform, and certification-related contexts; documenting solutions, contributing to knowledge resources, mentoring support engineers, and improving processes; escalating defects, product issues, security concerns, or certification/compliance questions through approved channels; and operating within defined role boundaries without making architectural, compliance, or security posture commitments.

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Required Technical and Professional Expertise *0-3 years of experience in Customer Service or Technical Support *Experience with Cisco Nexus and IOS technologies *Experience with F5 ASM and LTM configuration and troubleshooting Preferred Technical and Professional Experience *Cisco certified *Experience with network automation/scripting

We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems.

We will be a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We're raising the bar.