3rd Line IT Support Engineer
Role details
Job location
Tech stack
Job description
The position entails assisting with T1 & T2 support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration with fellow Service Desk members and line management is essential, fostering a culture of shared experiences and skills when relevant.
Requirements
- Windows Server 2022/2019/2016, OS 11/10
- Office 365 & SharePoint administration
- Microsoft Exchange
- Virtualisation Technologies (VMware ESXi, Hyper-V)
- Remote Desktop technologies (RDS, Citrix, Azure Virtual Desktop)
- Remote Monitoring & Management (RMM) technology e.g. Datto, N-Able
- Experience with Security technologies i.e. DLP
- Backup Technologies
- Ideally previous MSP experience / customer facing role
Familarity the ConnectWise, HaloPSA or equivalent ITSM tools will be highly advantageous., * Strong communication skills, both face to face and over the telephone
- Proficient in delivery accurate and clear reports to end users and management tiers
- Background in client admin and support
- Knowledgeable in network and server admininistration and support
- Ability to provide a secure, high-performance, reliable service to sophisticated and demanding end users
- Willing to assist the Service Desk Management team as needed
- Actively contribute by sharing skills and experience with the team.
Benefits & conditions
- Starting salary £38K-£42K DOE
- 25 days annual leave + bank holiday
- Hybrid Working (2 days WFH)
- Company pension scheme
- Private healthcare
- Plus much more
Interested? Don't worry if your current CV isn't up to date - please reach out to Gianluca @ circle recruitment (dot) com
Key words: Windows Server, 3rd Line IT Support, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, dudley, birmingham, wolverhampton, stourbridge, west midlands, worcestershire, kidderminster