IT Technician

The IT Technician plays a key role within the team and is responsible for deploying and maintaining the classroom and mobile technologies used by Surrey Adult Learning to deliver its wide range of adult learning courses. In this role you will support tutors and learners in using digital tools that enhance learning. No two days will be the same! You may be travelling to centres to install, repair or configure equipment, setting up laptops and tablets for exams, or providing hands-on support and troubleshooting for hardware and software issues., * Please tell us about your experience supporting Microsoft Windows environments, including Active Directory, domain administration and client build/deployment. What responsibilities did you have?

• This role supports staff and learners with varying levels of digital confidence. Please can you provide an example of how you have explained a technical issue or solution to a non-technical user?
• Surrey Adult Learning operates across multiple centres. Please describe how you would organise and prioritise your workload when managing several IT requests or projects at different locations.

• Experience and knowledge of Microsoft client operating systems and associated software
• Experience and knowledge of Microsoft Windows Server operating systems and domain administration
• Experience and knowledge of Apple iMac and iPad devices with macOS and iOS operating systems
• Experience and knowledge of switched networks and associated protocols
• Experience and knowledge of client PC build and imaging processes via a centralised deployment tool
• Experience and knowledge of Service delivery frameworks such as ITIL and hands-on service desk operation including problem analysis, trouble-shooting and fault resolution

You may occasionally be required to work flexibly in terms of working hours to meet business needs. Surrey has both urban and rural areas and due to the requirement to work across our seven adult learning centres, candidates will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job.

This permanent, part-time position has a starting salary of £13,864 per annum, based on a 14.40 hour working week, pro-rata to £34,660. We are excited to be recruiting a new IT Technician to join our fantastic Business Finance and IT Team based at Woking Adult Learning Centre. This role is open to hybrid working and as a team we split our time between collaborating with colleagues in the office and working from home. Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro rata for part-time hours)
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

Surrey Adult Learning is a leading provider of diverse daytime, evening and Saturday courses and learning opportunities for adults. We offer a wide range of qualification courses, including English for Speakers of Other Languages (ESOL), maths and digital skills. Our courses also cater to individuals with learning disabilities, mental health conditions and parents/carers seeking to upskill to support their children. Additionally, we provide courses for personal development in various subjects such as arts and crafts, languages and exercise. Our outreach provision is designed to assist those currently facing life challenges.