Software Tester / Support Analyst

We are looking for a QA Tester / Support Analyst to join our Technical team. You will help protect the quality of our core shipping platform while providing responsive, practical support to customers and internal users across e-commerce integrations, carrier APIs and bill management.

This blended role suits someone who enjoys investigating problems, testing software methodically and communicating clearly. You will work closely with developers and operations colleagues, taking ownership from initial report or test finding through to verified resolution.

What You'll Be Doing

· Manually testing new features, fixes and integrations across our web-based shipping platform before release

· Creating and maintaining clear test cases, checklists and regression suites based on requirements and real customer workflows

· Carrying out functional, regression, exploratory and end-to-end testing across supported desktop and mobile browsers

· Testing REST and SOAP API integrations using tools such as Postman, including JSON/XML requests, responses and error handling

· Logging high-quality defects with reproducible steps, evidence, severity and expected outcomes, then retesting and verifying fixes

· Triaging support queries, reproducing issues and distinguishing between user, configuration, data, integration and product faults

· Communicating clearly with customers and internal teams, owning cases through to resolution and keeping stakeholders updated

· Working with developers and operations to improve product quality, support documentation and release readiness, You will join a customer-first team that values practical innovation, collaboration and continuous improvement. Your work will directly shape the quality of the platform and the support experience our customers receive.

This is a UK-based role with 5 days a week in the office. Attendance at our Battlesbridge office for key meetings, release planning and team collaboration is mandatory, with flexibility supported where the role allows.

The Perks

• 23 days' holiday plus bank holidays, with additional holiday awarded for each completed year of service from year two (up to five additional days)
• An extra day off for your birthday
• Learning and development support and CPD Scheme
• Enhanced family-friendly policies

You'll thrive in this role if you:

· Have at least one year's experience in software testing, application support, technical support or a similar role

· Enjoy investigating issues methodically and can turn unclear reports into reliable, reproducible steps

· Communicate calmly and clearly with technical and non-technical users, both in writing and verbally

· Are organised, comfortable prioritising competing tickets and able to manage your own workload

· Have strong attention to detail while keeping sight of customer impact and business priority

· Are comfortable learning complex workflows, including shipping, carrier and e-commerce processes

· Work collaboratively with developers, product, operations and customer-facing colleagues

· Take ownership, follow through on commitments and look for ways to prevent repeat issues, · At least one year's experience in software QA, application support or technical support

· Hands-on experience testing browser-based business applications

· Ability to write test cases and perform functional, regression and exploratory testing

· Experience logging, prioritising and retesting defects in an issue-tracking system

· Experience handling support tickets from triage through to resolution

· Confidence using browser developer tools and interpreting logs and network requests

· Working knowledge of REST APIs and Postman, with the ability to read JSON and XML

· Basic SQL skills for safely querying and validating PostgreSQL or MySQL data

· Excellent English and the ability to explain technical issues in plain language

· Understanding of software development lifecycles, release testing and Agile delivery

Nice to Have:

· Experience with e-commerce platforms, shipping, logistics or carrier systems

· Exposure to automated testing tools such as Playwright, Cypress or Selenium

· Familiarity with Git, GitHub and basic version-control workflows

· Familiarity with Jira, Trello or other development Kanban Boards

· Basic understanding of HTML, CSS, JavaScript or PHP

· Experience with service-desk tools, SLAs and knowledge bases

· Experience testing integrations, webhooks, PDF labels or commercial invoices

Pulled from the full job description

• Free parking
• Casual dress
• On-site parking

Sendtek is an all-in-one shipping management platform built for UK and Cross Border businesses. We make domestic and international shipping simpler by bringing carrier services, parcel booking, label generation, live tracking and returns management together in one place. Our platform connects online stores and carrier networks, automates routing decisions and supports the full shipping journey. This includes e-commerce order sync, customs and duties, billing and invoicing, hub operations, customer support and analytics and scale their logistics.