Senior Infrastructure Engineer

As our Senior Infrastructure Engineer , you'll become a trusted technical escalation point and a key contributor to how we design, improve and support technology across Pax8.

Your day-to-day will include:

Leading complex infrastructure, cloud, networking and telephony work that keeps our systems reliable, secure and scalable

• ️ Supporting and improving services across Microsoft Azure, Amazon Web Services, hosted cloud environments, servers and enterprise networking

Helping shape telephony solutions that give Pax8 stronger control, consistency and visibility across call routing, providers, numbers and business tools

Working on Pax8 OS, GitHub adoption and technology projects that connect teams across regions

Driving automation across manual processes using tools such as Terraform, Ansible, Chef, Puppet, PowerShell and AI-enabled approaches

Acting as a senior troubleshooting partner for complex incidents across cloud, infrastructure, telephony, audio, networking and workplace technology

Improving documentation, standards, alerting, reporting and disaster recovery practices so knowledge is shared and services become stronger

Coaching and mentoring Level I, II and III engineers, helping the team grow technical confidence and capability

Partnering with Engineering, Security, Product, Workplace Experience, Vendor and Technology Operations teams to deliver joined-up solutions

The Impact You'll Make

You'll help reduce dependency on individual specialists, raise the technical standard across the team and create more scalable, repeatable ways of working.

Your work will improve how Pax8 supports internal teams, partners and business-critical platforms - while helping a newer team establish stronger standards for automation, resilience, documentation and service excellence.

This is a role where you can leave a visible legacy: better systems, clearer knowledge, stronger engineering practices and a more unified technology experience across regions.

• Extensive experience across cloud platforms, infrastructure, networking, servers and telephony
• Proven diagnostic and troubleshooting ability, especially with complex, multi-system issues
• Considerable knowledge of Microsoft Azure and Amazon Web Services, with Google Cloud Platform experience beneficial
• Strong understanding of physical and virtual networking, routing, hosted cloud environments, monitoring, alerting, traffic analysis, load balancing, backup and recovery
• Demonstrated experience with automation and Infrastructure as Code, using tools such as Terraform, Ansible, Chef, Puppet or PowerShell
• Strong Linux experience, and advanced competency with Terminal/Command Line interfaces
• Proven ability to mentor, coach and support engineers across different technical levels
• Confidence working with stakeholders across Technology, Security, Product, Workplace Experience and external providers
• A clear, thoughtful approach to documentation, knowledge sharing and continuous improvement
• An adaptable working style, with the openness to travel occasionally across UK and wider EMEA offices
• English language skills; additional languages would be beneficial

Helpful additional experience may include:

• ITIL qualifications
• Cisco qualifications
• ISO certification experience
• Advanced Microsoft Azure, Amazon Web Services or Google Cloud Platform certifications
• Audit, governance or compliance documentation experience

Pulled from the full job description

• Shuttle service provided
• Free parking
• Company pension
• Private medical insurance
• Cycle to work scheme
• On-site parking, * Salary: £45,000 - £65,000 depending on experience
• Bonus: Annual performance bonus
• Long term Incentive Plan (Stock Options)
• 25 days holiday (plus bank holidays)
• Private healthcare covered by Bupa
• Dental Plan covered by Bupa
• Life Assurance
• Income Protection
• Royal London Workplace pension scheme - 5% employer contribution
• Pax8 Cycle to Work Support Scheme Available
• Dedicated time for training and personal development
• Unlimited access to LinkedIn Learning
• Health & Wellbeing coaching support
• Fun and frequent company and team socials

You'll work on meaningful, business-critical projects - from Pax8 OS, GitHub enablement and telephony architecture through to networking, cloud platforms, infrastructure resilience and automation. As Pax8 continues its AI journey, you'll join at a point where new starters can grow alongside new technology, using smart automation and AI-enabled ways of working to remove manual effort, improve service quality and help our teams move faster. Life at Pax8 At Pax8, it's business, and it IS personal. We're passionate, creative, unconventional and proudly people-centred. You'll be joining a company recognised as a Great Place to Work and listed among the UK's Best Workplaces in Tech 2025 . You can also get a feel for our culture, values and journey through Pax8 and our people ., At Pax8, we care deeply about building genuine, trust based relationships - starting with how we hire. To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about - we're excited to meet you. We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process., At Pax8, our offices are built with our people in mind and they reflect how we work best They are all open, welcoming spaces that fuel collaboration, encourage creativity, and make it easy to connect, contribute, and have a little fun along the way. Pax8 Farnborough Office Environment * Amazing new award-winning offices " SILVER " winners in "The Better Futures London Design Awards" 2025 Pax8 Farnborough * Free onsite parking * Shuttle bus from Farnborough Main station * On-site shower * Regular social & community events * On-site top grade coffee machine * Regular in office visits from our dedicated barista specialist * Plenty of choice for hotdesking with laptop dock + state of the art curved screens * Fully stocked snacks cupboard and refreshments fridge * Large communal Kitchen Pax8 Bristol Office Environment * Amazing offices at The Distillery * City Centre location within a 5-minute walk from Temple Meads Station * 3 floors with natural light, break out rooms, balcony spaces and a wellness area * Games area with X-Box, Table-Tennis, Air-Hockey and Pool Table * State-of-the-art Top Brewer Coffee Machines on every floor * Plenty of choice for hotdesking with laptop dock and two monitors * Regular social and community events What's In It For You? There's extensive room for a talented individual to grow at pace - whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive - and full visibility of what it takes to reach your next level. ️ About Pax8 Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life. Background Checks As part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records. ️ Equal Opportunities Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. Privacy notice: https://www.pax8.com/en-us/terms/job-applicant-privacy-notice/   You must create an Indeed account before continuing to the company website to apply