Senior Ecommerce Implementation Consultant

As a Senior E-commerce Implementation Consultant, you will own the successful delivery of e-commerce solutions from discovery and design through configuration, integration, testing, deployment, and adoption. You will work closely with customers to transform their digital commerce capabilities, utilising modern e-commerce platforms, automation technologies, APIs, and AI-driven solutions to improve customer experience, operational efficiency, and revenue growth.

You will act as a trusted advisor to customers, helping them navigate digital transformation initiatives while collaborating with Professional Services, Product, Development, Data & Integration, and Customer Success teams. You will also contribute to the development of Klipboard's e-commerce consulting capability by mentoring colleagues, creating best practices, and driving innovation through automation and AI., * Lead e-commerce implementation projects from discovery through to go-live, ensuring scope, timeline, quality, and commercial objectives are achieved.

• Conduct workshops to understand customer business processes, digital commerce strategies, customer journeys, and operational requirements.
• Configure and implement e-commerce platforms and associated integrations with ERP, CRM, payment gateways, shipping providers, marketplaces, and third-party applications.
• Design and deliver automation solutions that streamline customer onboarding, product management, order processing, fulfilment workflows, and customer communications.
• Apply AI technologies and emerging digital capabilities to improve operational efficiency, customer engagement, personalisation, content generation, analytics, and support processes.
• Advise customers on e-commerce best practices, digital transformation opportunities, and scalable commerce architectures.
• Collaborate with Data & Integration teams to define and support API, middleware, ETL, and system integration requirements.
• Manage project risks, issues, dependencies, and change requests, providing clear communication to customers and internal stakeholders.
• Support testing activities, including functional testing, user acceptance testing, data validation, and go-live readiness assessments.
• Deliver customer training and knowledge transfer sessions to drive adoption and long-term success.
• Act as a subject matter expert for e-commerce consulting and implementation methodologies.
• Create and maintain implementation documentation, templates, solution designs, and enablement materials.
• Mentor consultants and share knowledge across the Professional Services organisation.
• Contribute to continuous improvement initiatives that drive efficiency, repeatability, automation, and scalability across project delivery.

How we work

• Customer-Centric Delivery

• You will partner with customers to understand their goals, challenges, and opportunities, ensuring solutions deliver measurable business outcomes.

• Innovation Through Technology

• You will embrace automation, AI, and modern digital commerce technologies to help customers achieve faster time-to-value and scalable growth.

• Collaboration First

• You will work closely with Professional Services, Product, Development, Support, Customer Success, and commercial teams to deliver exceptional customer experiences.

• Continuous Improvement

• You will contribute to the evolution of methodologies, accelerators, automation frameworks, and AI-enabled delivery approaches, How you'll grow and what success looks like (6-12 months)

• You are recognised as a trusted advisor for e-commerce, automation, and AI-enabled transformation projects.

• You have successfully delivered multiple e-commerce implementations with strong customer outcomes and positive commercial performance.

• You are leading customer discussions around automation and AI adoption, helping customers identify opportunities for growth and efficiency.

• You have contributed to the development of implementation accelerators, automation frameworks, templates, and best practices used across Professional Services.

• You are mentoring consultants and helping build a high-performing e-commerce capability within the organisation.

• You are driving innovation in delivery approaches, reducing implementation effort and improving customer time-to-value.

• Proven experience delivering end-to-end e-commerce implementations.
• Demonstrable experience with B2B and/or B2C commerce platforms.
• Strong understanding of e-commerce business processes, including catalogue management, pricing, promotions, checkout, payment processing, fulfilment, and customer experience.
• Experience delivering projects involving ERP, CRM, and third-party system integrations.
• Strong knowledge of APIs, integration concepts, and data exchange methodologies.
• Experience using automation platforms and workflow technologies such as Power Automate, Zapier, Make, Azure Logic Apps, or equivalent.
• Strong understanding of AI technologies and practical applications within e-commerce, customer service, content generation, automation, analytics, and digital transformation.
• Excellent customer-facing consultancy and stakeholder management skills.
• Ability to facilitate workshops, gather requirements, and translate business needs into solution designs.
• Strong problem-solving and analytical capabilities.
• Excellent written, verbal, and presentation skills.
• Highly organised with the ability to manage multiple projects and priorities.
• Proficiency in Microsoft 365, including Teams, Excel, PowerPoint, and SharePoint

Nice to have

• Experience with modern e-commerce platforms such as Shopify, BigCommerce, Magento/Adobe Commerce, WooCommerce, Shopware, CommerceTools, or similar solutions.
• Experience in SaaS, ERP, retail, wholesale distribution, rental, manufacturing, or field service industries.
• Experience implementing AI-powered commerce tools and customer experience solutions.
• Knowledge of SEO, digital marketing, customer analytics, and conversion optimisation.
• Understanding of modern data architectures and customer data platforms.
• Experience mentoring consultants and leading project teams.
• Familiarity with agile delivery methodologies and project management frameworks.

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We're looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication. Klipboard's brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. Our passion is to provide customers with an advantage in their incredibly competitive world. We have done this so far by providing flexible, industry specific solutions; software, technology, advice, guidance and expertise built over 40 years of servicing their specific market., You may also have seen from our recent posts that we are excited to begin sharing our new company name - Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."