Cortland Job Fair - Screening & Applications Specialist

As a Screening and Applications, Specialist within Cortland's centralized Contact Center, you will serve as the primary point of contact for prospective residents, guiding them seamlessly from application submission through move-in. You will review applications, verify documentation, and support applicants with professionalism and empathy throughout the leasing process. This role plays a key part in creating a positive applicant experience and requires exceptional customer service, strong communication skills, and the ability to excel in a fast-paced, dynamic environment.

· Review and process rental applications accurately, ensuring compliance with company policies and regulatory requirements.

· Collect, verify, and manage applicant documentation promptly and efficiently.

· Respond to incoming calls, emails, and chat inquiries with professionalism, clarity, and a solutions-oriented approach.

· Maintain clear and consistent communication with multiple applicants simultaneously, providing timely updates and guidance.

· Address questions and concerns with empathy and patience, including de-escalating challenging situations when necessary.

· Navigate multiple technology platforms, adapt quickly to evolving systems and processes, and stay organized while managing competing priorities in a high-volume environment.

· Collaborate effectively within a team environment to achieve shared goals.

· Uphold Fair Housing practices and company standards at all times.

· 2+ years of experience delivering exceptional customer service, ideally in a service-driven or high-volume contact center environment; experience in the multifamily housing industry is strongly preferred

· High school diploma or equivalent required

· Demonstrated ability to handle confidential information with discretion and integrity

· Exceptional time management, prioritization, and organizational skills to manage multiple tasks in a fast-paced environment

· Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with property management platforms such as Funnel, OneSite, and RealPage

· Skilled in CRM tools and adept at navigating systems in a contact center environment

· Exceptional attention to detail with the ability to accurately review applications, verify documentation, and maintain compliance while managing multiple tasks

· Ability to adapt to changing priorities and maintain accuracy under pressure

· Flexibility to work weekends and extended hours as business needs require

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance, * 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Cortland is growing! We are looking for top talent to grow with us. Join a company with a culture built on integrity, service, and excellence.