Desktop Technician IV

We are seeking a dynamic and proactive Desktop Support Engineer to join our IT team! In this vital role, you will be the frontline champion for technical support, ensuring seamless operation of desktop systems, hardware, and software across our organization. Your expertise will empower users to work efficiently and confidently, while maintaining a robust IT infrastructure. This position offers an exciting opportunity to troubleshoot complex issues, support system administration tasks, and contribute to a tech-savvy environment where innovation thrives. If you're passionate about delivering exceptional customer service and possess a strong foundation in IT support, we want to hear from you!, * Provide comprehensive technical support for desktop computers, laptops, peripherals, and related hardware to ensure optimal performance.

• Troubleshoot and resolve software issues related to operating systems such as Windows and Linux, including application errors and system crashes.
• Assist users with hardware maintenance, upgrades, and repairs to keep equipment running smoothly.
• Manage user accounts and permissions through Active Directory management, ensuring secure access controls.
• Support system administration tasks including Windows Server administration, VPN setup, firewall configuration, and LAN troubleshooting.
• Utilize help desk tools like BMC Remedy and Jira to log incidents, track progress, and communicate resolutions effectively.
• Conduct hardware support activities such as installing new devices, replacing faulty components, and maintaining computer hardware inventory.
• Provide technical troubleshooting support for network connectivity issues involving LANs or VPNs.
• Collaborate with IT infrastructure teams to maintain security protocols and ensure compliance with organizational policies.
• Deliver exceptional customer service by communicating clearly with end-users and providing timely solutions to technical challenges.

• Proven experience in desktop support or IT support roles with a focus on hardware maintenance and software troubleshooting.
• Strong technical proficiency in operating systems including Windows (supporting Windows environments) and Linux.
• Hands-on experience with system administration tasks such as Active Directory management and Windows Server administration.
• Familiarity with computer management tools like Jira for incident tracking and BMC Remedy for help desk operations.
• Knowledge of network concepts including LAN setup, VPN configuration, firewall management, and basic network troubleshooting.
• Ability to perform hardware support activities such as installing components or replacing devices efficiently.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
• Demonstrated ability to work independently or as part of a team in fast-paced environments while managing multiple priorities effectively.
• Certifications such as CompTIA A+, Microsoft Office Specialist or relevant IT certifications are preferred but not mandatory.

Join us as a Desktop Support Engineer and become a key player in maintaining our organization's technological excellence! Your expertise will directly impact our operational success by ensuring our IT environment remains reliable, secure, and user-friendly.

Pay: $22.71 per hour