IT Systems Administrator

Casa Pharma is seeking a motivated, customer-focused IT Systems Administrator to serve as the primary on-site IT resource during first shift. This position is responsible for the daily administration, support, and maintenance of the company's technology environment while providing exceptional service to employees across all departments.

The ideal candidate is a self-starter who can work independently, communicate effectively, and take ownership of technical issues from identification through resolution. This individual will serve as the first point of contact for technology support while helping maintain a secure, reliable, and efficient IT environment., * Serve as the primary first-shift IT support resource.

• Provide outstanding customer service and technical support to employees across all departments.
• Troubleshoot Windows computers, software applications, printers, networking issues, and business systems.
• Resolve support requests in a timely and professional manner.
• Escalate complex infrastructure issues when necessary.
• Maintain a visible and proactive IT presence throughout the facility.

Microsoft 365 Administration

This position requires strong Microsoft 365 knowledge and hands-on administration experience.

Responsibilities include:

• Create, modify, and disable user accounts.
• Assign and manage Microsoft 365 licenses.
• Reset passwords and support Multi-Factor Authentication (MFA).
• Administer Microsoft Entra ID users, groups, and permissions.
• Support Exchange Online, Outlook, Teams, OneDrive, and Microsoft Office applications.
• Troubleshoot Microsoft 365 issues independently.
• Assist with employee onboarding and offboarding processes.

Endpoint Administration

• Configure and deploy desktops, laptops, monitors, docking stations, printers, and peripheral devices.
• Prepare computers for production use by installing, configuring, and validating required software and security settings.
• Perform workstation upgrades, repairs, and hardware replacements.
• Troubleshoot endpoint hardware and software issues.
• Utilize Kaseya for endpoint management, monitoring, and support.
• Ensure all equipment meets company standards before deployment.

Asset & Inventory Management

• Maintain accurate records of all IT assets.
• Track equipment assignments, warranties, and lifecycle information.
• Monitor inventory levels for computers, accessories, printers, toner, cables, and replacement equipment.
• Identify potential shortages before they impact operations.
• Recommend hardware purchases and replenishment needs to the IT Manager.
• Coordinate receiving, inventory tracking, and deployment of new equipment.

Network & Communications Support

• Administer and support the UniFi networking environment.
• Troubleshoot wired and wireless connectivity issues.
• Support RingCentral users and devices.
• Assist with maintaining reliable network connectivity throughout the facility.

Business Application Support

Provide technical support for company applications, including:

• Microsoft 365
• LifeFile
• The Compounder
• RingCentral
• UPS WorldShip
• Zebra Printers
• Kaseya
• Additional business applications as needed

Security & User Administration

• Create and maintain employee user accounts.
• Create and maintain employee security badges.
• Manage physical access permissions.
• Coordinate onboarding and offboarding activities with Human Resources.
• Ensure system accounts and facility access are removed promptly upon employee separation.

Ticket Management & Documentation

• Document all technical work through the company's ticketing system.
• Maintain detailed troubleshooting notes.
• Keep ticket statuses updated throughout the support process.
• Create documentation to support seamless coverage across all IT shifts.
• Ensure completed work is properly recorded.

Team Collaboration

• Perform daily handoffs with second- and third-shift IT staff.
• Communicate ongoing issues, priorities, and operational concerns.
• Share knowledge and documentation to improve team effectiveness.
• Contribute to a culture of continuous improvement., To support business operations, this role requires flexibility to work outside normal business hours when necessary. Weekend support may be required based on business needs, including:
• Planned maintenance
• Company projects
• Production support
• Emergency issues
• Unexpected operational events

Weekend work is not scheduled every weekend; however, candidates must be willing to provide support when needed.

This position may also provide coverage for other IT shifts during vacations, illnesses, staffing shortages, or other operational needs. Coverage may include second or third shift responsibilities on either a planned or short-notice basis.

While the primary assignment is first shift, flexibility and reliability are essential to supporting a 24/6 operation. Team members are expected to collaborate effectively to maintain continuous IT support and uphold our commitment to

• 3-5 years of professional IT support or systems administration experience.
• Strong Microsoft 365 administration experience.
• Strong Windows 10 and Windows 11 administration skills.
• Experience administering Microsoft Entra ID.
• Experience supporting Exchange Online, Outlook, Teams, and OneDrive.
• Excellent troubleshooting and analytical skills.
• Strong customer service and communication skills.
• Ability to prioritize multiple requests in a fast-paced environment.
• Strong organizational and documentation skills.
• Ability to work independently with minimal supervision.
• Positive attitude with a willingness to learn and continuously improve., Experience with:
• Ubiquiti UniFi
• RingCentral
• UPS WorldShip
• Zebra Printers
• Kaseya
• Microsoft Intune
• Windows Autopilot
• Microsoft Defender
• IT asset management
• Manufacturing, warehouse, pharmaceutical, or healthcare environments

Preferred certifications:

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft Certified: Endpoint Administrator Associate (MD-102)
• Microsoft 365 Certified: Administrator Expert (MS-102)
• ITIL Foundation

Equivalent professional experience and demonstrated technical ability may be considered in place of certifications.

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance