Desktop Support Analyst

We are looking for a Desktop Support Analyst to. In this role, you will support end users in a hybrid work environment and focus on delivering responsive technical assistance with a strong customer service mindset. The role will play a key part in device setup, desktop support, and Windows 11 rollout activities while helping users remain productive during day-to-day operations.

Responsibilities:

Provide first-line technical support by phone, remote channels, and in person, ensuring issues are assessed, prioritized, resolved, or escalated in a timely manner.

Support the rollout of Windows 11 on newly issued devices and assist with upgrading existing computers from Windows 10.

Deliver post-deployment assistance to employees by addressing technical problems, answering usage questions, and minimizing disruption to daily work.

Investigate desktop, software, and account-related incidents, document findings, and keep ticket records updated with status, root cause, and resolution details.

Partner with the broader support team to coordinate migration activities and maintain a smooth user experience throughout deployment efforts.

Prepare and maintain support documentation, including procedures, user guidance, training references, and frequently asked questions.

Configure and support endpoint devices using enterprise management tools such as Autopilot, Intune, SCCM, or similar platforms.

Assist with user and device administration tasks involving Active Directory, Microsoft 365 environments, and related admin portals.

2+ years of experience in technical support, desktop support, or help desk environments.

Hands-on experience with Windows 10 and Windows 11 troubleshooting, deployment, or upgrade support.

Working knowledge of Active Directory, including user and group administration.

Familiarity with service desk ticketing processes and maintaining accurate support records.

Experience with Microsoft 365 tools and administrative platforms such as Exchange, Azure, or related services.

Exposure to endpoint management solutions such as SCCM, Intune, AirWatch, Autopilot, or comparable tools.

Strong customer service, communication, and interpersonal skills with the ability to support both technical and non-technical users.

Ability to learn new technologies quickly, work independently, and handle sensitive information with professionalism., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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