Desktop Support Analyst

Insight Global is seeking a Desktop Support Agent for a top equipment rental and construction services client. This individual will serve as the first point of contact for end users, providing high-volume technical support in a fast-paced desktop support environment. The ideal candidate has strong customer service skills, hands-on experience troubleshooting Windows-based hardware and software issues, and the ability to effectively document and resolve support tickets. This role is heavily phone-focused and will support users with password resets, Active Directory tasks, printer issues, desktop and laptop troubleshooting, and general IT support requests. The team operates in a highly collaborative environment with no formal tier structure, giving candidates broad exposure to a variety of technologies and opportunities to grow their technical skill set while delivering excellent customer service. This is a contract to hire role, on site in Modesto, CA.

• Enterprise desktop support/help desk experience
• Strong customer service and end-user support skills
• Experience with ticketing systems and thorough documentation
• Knowledge of IT concepts including Active Directory and domain management
• Working knowledge of Windows operating systems
• Software and hardware troubleshooting experience
• Printers
• Laptops
• Desktops
• Peripheral devices
• Ability to work independently with strong troubleshooting aptitude Comfortable handling a high-volume phone support environment

Nice to Have Skills & Experience

• Bachelor's degree
• SCCM (Microsoft System Center Configuration Manager) experience Asset deployment, imaging, or equipment provisioning experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.