Epic Refuel PM

Optum is seeking an experienced Epic Refuel Project Manager to lead and support enterprise healthcare technology initiatives focused on Epic Cadence, Epic Patient Access, Epic Grand Central and Epic MyChart. This individual will partner with operational leaders, Epic application teams, and external vendors to drive project execution, support system enhancements, and improve patient access and scheduling workflows across health system clients.

The ideal candidate combines strong healthcare IT project management experience with a deep understanding of Epic patient access, scheduling, registration, and inpatient flow workflows. This role will oversee a small portfolio of 1-2 concurrent projects while ensuring timelines, dependencies, and stakeholder expectations are effectively managed.

Lead planning and execution of Epic-focused initiatives involving Cadence, Patient Access, and Grand Central

Partner with operational leaders, Epic analysts, IT teams, and vendors to deliver project objectives

Develop and maintain project plans, milestones, risks, and status reporting

Track project progress and proactively escalate issues, roadblocks, and resource constraints

Coordinate cross-functional teams including Epic application teams, technical resources, integrations, and operational stakeholders

Facilitate project meetings, governance reviews, and executive status updates

Manage dependencies across scheduling, registration, patient flow, and hospital operations workstreams

Support implementation of Epic enhancements, upgrades, optimizations, and workflow improvements

Ensure projects align with business goals, operational priorities, and organizational standards

Drive stakeholder communication, issue resolution, and adoption planning throughout project lifecycles

Support resource planning, budgeting discussions, and project forecasting activities

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5+ years of IT Project Management experience

3+ years managing healthcare technology or Epic-related projects

3+ years supporting projects within a hospital, health system, payer, or healthcare environment

Experience working with one or more of the following Epic applications:

Epic Cadence

Epic Patient Access

Epic Grand Central

Epic MyChart

Experience with ServiceNow

Experience coordinating cross-functional healthcare and technical teams

Strong project planning, risk management, and stakeholder communication skills PMP Certification

Epic certification or prior experience supporting Epic implementations, upgrades, or optimization efforts

Experience with ServiceNow, Jira, Smartsheet, or similar project management tools

Understanding of patient scheduling, registration, admissions, and patient flow processes

Experience supporting large health system clients

Strong executive-level communication and presentation skills

AI-first mindset