Desktop Technician IV

As a Desktop Technician, you will be responsible for providing on-site technical support for desktop hardware and software, imaging systems, and network equipment. You will coordinate with plant staff and IT teams to ensure the health and reliability of all IT assets. This role includes hands-on tasks involving computers, servers, network closets, and cable management, and requires excellent customer service skills.

Technical Duties

• Set up and monitor data closet equipment including servers and UPS units
• Monitor and report on site health including data closet equipment, servers, network, and clients
• Assist with cable runs and provide guidance to local teams on cable termination
• Escort vendors on site during maintenance activities for data closet systems
• Assist with server operations as needed and support site lead
• Set up new servers and clients according to documented processes
• Perform maintenance on servers and clients (patches, agent installs, troubleshooting incidents)
• Maintain and document network IDF changes and port mappings
• Collaborate with plant staff for open communication and adherence to IT best practices
• Position is 100% on-site at primary and additional locations, * Instruct and assign technical support tasks in collaboration with internal teams
• Support staff in testing and verifying hardware to meet specifications
• Oversee build, testing, and modification of product prototypes
• Analyze user needs and recommend appropriate hardware solutions
• Evaluate interface between hardware and software to meet operational requirements

Apply today to join the Kelly team as a Desktop Technician, supporting multiple Wisconsin sites through hands-on IT support and collaborative teamwork!

• Desktop support / Imaging
• Network knowledge
• Printer support
• Customer service

Education

• High school diploma or equivalent required

Experience

• 3 to 5 years of relevant experience, * Windows XP through 11; Server 2008 through 2019
• Familiarity with antivirus systems, Active Directory, and Windows security settings
• Basic understanding of network infrastructure including TCP/IP, switching, and common network devices
• Proficiency with MS Office, Telnet/Putty clients, remote desktop, and imaging software (backup/recovery)
• Ability to use online collaboration tools such as Teams and SharePoint

General Skills

• Excellent verbal and written communication
• Strong problem-solving skills
• Independent time management
• Ability to mentor and provide constructive feedback
• Strong knowledge of electronic equipment, computer hardware and software
• Experience with configuration management and desktop communication software

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly ® . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) . Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.