Enterprise IT User Experience & Communications Specialist

• We are seeking an IT User Experience & Communications Specialist to drive the communication, usability, and adoption of enterprise technology solutions across the organization.
• This role serves as the bridge between IT and end users by developing clear communications for technology initiatives, ensuring a consistent and intuitive user experience across internal applications, creating user-focused documentation and training materials, and supporting the successful rollout and adoption of enterprise systems.
• The candidate must have strong technical communication, UX, technical writing, and stakeholder management skills with experience supporting enterprise IT environments.

Responsibilities:

• Lead end-to-end communications for enterprise IT initiatives, including application launches, enhancements, upgrades, migrations, feature releases, digital transformation programs, and organizational change initiatives.
• Develop and execute communication strategies, stakeholder communication plans, user adoption campaigns, and executive messaging to drive awareness and adoption of enterprise technologies.
• Create and manage user-facing communications, release notes, service notifications, system alerts, critical incident communications, and post-incident updates.
• Partner with IT, Product Management, Engineering, Infrastructure, Security, PMO, Corporate Communications, HR, and business stakeholders to ensure consistent, accurate, and timely technology communications.
• Establish communication standards, templates, governance, and best practices for IT teams.
• Provide UI/UX guidance for internal web and application projects to ensure intuitive, accessible, and consistent user experiences.
• Design graphics, HTML content, and SharePoint pages that maintain a cohesive visual identity across IT services.
• Create and maintain knowledge base articles, FAQs, user guides, and support documentation for enterprise business applications.
• Publish and manage documentation on SharePoint Online and other enterprise knowledge platforms.
• Develop end-user training materials, quick reference guides, e-learning content, and deliver training sessions to support technology adoption.
• Collaborate with project managers, developers, business analysts, and support teams to improve user experience and increase adoption of enterprise technologies.
• Support digital transformation initiatives through user-centered communication, documentation, and change enablement.

• 5+ years of experience in IT Communications, Internal Communications, UX Content Design, Technical Writing, Knowledge Management, Digital Adoption, and Enterprise Change Management.
• Experience supporting enterprise IT organizations and communicating technology initiatives such as software implementations, upgrades, migrations, digital transformation, organizational change programs, application launches, upgrades, migrations, feature releases, and critical incidents.
• Proven experience developing user documentation, knowledge base articles, training materials, and communication plans for enterprise systems.
• Experience collaborating with cross-functional teams, including IT, Product, Infrastructure, Security, PMO, Corporate Communications, and Business stakeholders.
• Hands-on experience supporting SharePoint Online, Microsoft 365, or similar enterprise collaboration platforms.
• Experience applying UX/UI principles to internal applications, portals, and digital experiences to improve usability and user adoption.
• Experience supporting digital transformation, organizational change management, or enterprise application implementations (e.g., ServiceNow, SAP, Workday, Salesforce, Microsoft 365) is highly preferred.
• Experience developing and delivering end-user training materials and documentation.
• Strong stakeholder management and cross-functional collaboration skills.

Skillsets:

• Experience with Organizational Change Management (Prosci ADKAR or similar).
• Knowledge of HTML/CSS and basic web design principles.
• Experience with Figma, Adobe Creative Suite, Canva, or similar design tools.
• Familiarity with enterprise platforms such as ServiceNow, Workday, SAP, Salesforce, or Microsoft Power Platform.

Education:

• Bachelor''s degree or equivalent experience in related field.