Help Desk Analyst

Zendesk Operations Leadership ServiceNow TeamViewer Group Policy Communication Microsoft 365 Detail Oriented Problem Solving Microsoft Teams Customer Service Active Directory Technical Issues Microsoft Outlook Technical Support Help Desk Support Business Valuation Microsoft Windows 10 Full Stack Development Azure Active Directory Service-Level Agreement Artificial Intelligence Business Transformation Tier 2 Technical Support Windows Remote Assistance Troubleshooting (Problem Solving), We are seeking a Help Desk Analyst to provide technical support and troubleshooting assistance to end users in a fast-paced IT environment. This individual will serve as a key point of contact for users experiencing issues related to Microsoft 365, Active Directory, and desktop technology, resolving problems remotely while delivering excellent customer service., * Provide Tier 1 and Tier 2 technical support via phone, email, chat, and remote support sessions.

• Create, modify, and manage Active Directory user accounts.
• Perform password resets, account unlocks, group membership updates, and basic Group Policy support.
• Troubleshoot and resolve Microsoft 365 issues, including Outlook, Teams, OneDrive, and other Office applications.
• Utilize remote support tools such as Bomgar, TeamViewer, or similar solutions to diagnose and resolve end-user issues.
• Document incidents, troubleshooting steps, and resolutions within the ticketing system.
• Escalate complex technical issues to appropriate support teams when necessary.
• Provide excellent customer service while communicating technical solutions to non-technical users.
• Follow established support procedures and service level agreements (SLAs).
• Contribute to knowledge base documentation and process improvements., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Help Desk Analyst TEKsystems

Memphis, TN*Hybrid

JIRA Bomgar Writing Zendesk Operations Leadership ServiceNow TeamViewer Group Policy Communication Microsoft 365 Detail Oriented Problem Solving Microsoft Teams Customer Service Active Directory Technical Issues Microsoft Outlook Technical Support Help Desk Support Business Valuation Microsoft Windows 10 Full Stack Development Azure Active Directory Service-Level Agreement Artificial Intelligence Business Transformation Tier 2 Technical Support Windows Remote Assistance Troubleshooting (Problem Solving) +0

The ideal candidate will have experience supporting enterprise users, administering Active Directory, and leveraging remote support tools such as Bomgar to diagnose and resolve technical issues efficiently., * Experience administering Active Directory, including:

• User account creation
• Password resets
• Group membership management
• Basic Group Policy support

• Experience providing remote support using tools such as:

• Bomgar
• TeamViewer
• Remote Desktop
• Other remote assistance platforms

• Experience diagnosing, troubleshooting, and resolving issues related to:

• Microsoft 365
• Outlook
• Microsoft Teams
• OneDrive
• Office Applications

• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Customer-focused approach to technical support.

Preferred Qualifications

• Previous Help Desk or Service Desk experience in an enterprise environment.
• Experience with ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms.
• Familiarity with Windows 10/11 troubleshooting.
• Knowledge of Microsoft Entra ID (Azure AD) and Microsoft cloud technologies.

Desired Skills

• Strong attention to detail and organizational skills.
• Ability to manage multiple tickets and priorities simultaneously.
• Team-oriented mentality with a willingness to learn.
• Ability to explain technical concepts in an easy-to-understand manner.
• Commitment to delivering exceptional end-user support.

This is a Contract position based out of Memphis, TN. Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.