It Support Specialist

IT Support Specialist: Providing IT hardware and software support primarily for Rover's European workforce with an accent on help desk SLA management, user account administration, and AI implementation. Focus on solving hardware/software issues, supporting Macs and Windows devices, and collaborating with HR on employee lifecycle tasks.Location:On-site in Barcelona, Spainwith occasional flexible work from home.CompanyRover.com connects pet owners with trusted pet sitters and dog walkers across the US, Canada, and Europe, supporting a diverse and inclusive community with a cloud-based IT environment.What you will doEnsure Help Desk SLAs and ticket volumes are met while providing excellent customer experienceProvide on-site IT hardware and software support, including laptop provisioning and troubleshootingAdminister user accounts in corporate applications like Okta, Google, and Atlassian productsImplement and lead AI usage initiatives within the IT teamHandle onboarding and offboarding tasks in collaboration with HR and Workplace Experience teamsParticipate in special IT projects and maintain internal documentationRequirementsMust be located in Barcelona, Spain1+ years of corporate IT Help Desk experience supporting Macs and Windows laptopsExperience with user account management and IT service management systems (e.g., Jira Service Management)Basic LAN/WAN networking troubleshooting skillsFluent in English and able to communicate in SpanishAbility to work independently and as part of a team with strong attention to detailNice to haveApple Genius Bar or similar experienceExperience with IT General Controls related to SOX, PCI, CCPA, GDPRKnowledge of Linux, iOS, or Android troubleshootingFamiliarity with AI usage in enterprise applications and prompt engineeringCulture & BenefitsLong-term incentive plan with company performance-based cash payoutPension plan and private medical insurance25 days PTO and flexible compensation plan including meal allowanceGym membership and pet adoption cost coverageFlexible work hours with occasional required presenceDog-friendly office and regular team activities#J-*****-Ljbffr

Must be located in Barcelona, Spain 1+ years of corporate IT Help Desk experience supporting Macs and Windows laptops Experience with user account management and IT service management systems (e.g., Jira Service Management) Basic LAN/WAN networking troubleshooting skills Fluent in English and able to communicate in Spanish Ability to work independently and as part of a team with strong attention to detail Nice to have Apple Genius Bar or similar experience Experience with IT General Controls related to SOX, PCI, CCPA, GDPR Knowledge of Linux, iOS, or Android troubleshooting Familiarity with AI usage in enterprise applications and prompt engineering

Long-term incentive plan with company performance-based cash payout Pension plan and private medical insurance 25 days PTO and flexible compensation plan including meal allowance Gym membership and pet adoption cost coverage Flexible work hours with occasional required presence Dog-friendly office and regular team activities #J-*****-Ljbffr