1st Line Support

• Support Microsoft Windows and Microsoft 365
• Work within a ticketing or IT service management system
• Troubleshoot first-line technical issues
• Communicate confidently with customers over the phone and by email
• Manage multiple priorities while remaining organised and calm
• Take ownership of support requests from start to finish
• Keep customers updated throughout the resolution process
• Escalate more complex problems when needed
• Contribute to improving internal documentation, knowledge sharing, and service desk processes

Technologies:

• Cloud
• Support
• Microsoft 365
• Windows
• Office 365
• Ruby

• Experience supporting Microsoft Windows and Microsoft 365
• Experience working within a ticketing or IT service management system
• Strong communication skills, with the ability to communicate confidently over the phone and by email
• Ability to manage multiple priorities while remaining organised and calm
• A willingness to learn, work well with others, and build a long-term career in technical support
• Experience with networking, virtualisation, or backup technologies would be useful, but is not essential

We are a growing managed cloud services provider supporting SMEs across a wide range of Microsoft technologies. We have built a reputation for delivering responsive, personable support and continue to invest in our people as we grow. This is a fully onsite 1st Line Support Technician role based in Redhill, offering a salary of £30,000 to £32,000. We provide a performance-related bonus of up to 5%, 22 days holiday increasing to 25 days with service, a company laptop, ongoing internal and external training, free pub lunch every Friday, regular team socials, and genuine opportunities to progress your career within the business.