Desktop Support Technician

• Provide on-site and remote technical support for desktops, laptops, printers, and mobile devices.
• Install, configure, and troubleshoot hardware and software issues.
• Move and set up IT equipment, including desktops, monitors, and peripherals, as needed.
• Respond to service desk tickets in a timely and professional manner.
• Support user account management, including password resets and access requests.
• Document issues and resolutions within the ticketing system.
• Collaborate with other IT team members on larger projects and rollouts.
• Ensure compliance with company IT policies and procedures.
• Maintain a clean and organized work environment in IT support areas.

We are seeking a motivated and energetic Desktop Support Technician to join our IT support team. This hands-on role requires physical activity, including setting up and moving desktops, laptops, and other hardware. The ideal candidate will have a customer-first mindset, strong technical troubleshooting skills, and the ability to thrive in a fast-paced environment., * 5 years of experience in desktop support or a similar IT role.

• Strong knowledge of Windows and macOS operating systems.
• Familiarity with basic networking concepts (IP, DNS, DHCP).
• Ability to lift and move computer equipment safely (up to 40 lbs).
• Excellent communication and customer service skills.
• Strong problem-solving skills with attention to detail.
• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) is a plus.
• Relevant certifications (CompTIA A+, Microsoft MTA/MCP) are a plus.

AgreeYa is a global Systems Integrator and is seeking an experienced Desktop Support Technician to join our growing team., AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 2,200 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at for more information.