Tech Support IT/PD Liaison Technician

IN PERSON you will act as a first level of support for Police Department information technology needs. This role ensures that technology systems, digital tools, and data driven solutions fully support law enforcement operations, officer safety, and community focused policing. By aligning IT capabilities with departmental needs, the liaison enhances efficiency, reliability, and strategic decision making.

To act a second level of support for incoming calls to the IT Department for technical assistance and to install, support, and maintain PC hardware and software. Provide help desk assistance to city employees; troubleshoot problems and take corrective action; and to stay aware of advancements in technology as it relates to the city's installed systems.

EXPERIENCE AND TRAINING GUIDELINES Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be, * High School Diploma or GED and a minimum of four years of PC support experience, including installation, configuration and maintenance of various hardware and software, or associate or bachelor's degree with major course work in computer science or related field plus two years of PC support experience.

• Preferred Experience: Police CAD/RMS systems, Axon car and body cams
• Desired Certifications: CompTIA A+. CompTIA Network+. Microsoft Certified Professional (MCP) or Microsoft Certified Solutions Expert (MCSE). Cisco Certified Network Associate (CCNA). ACJIS Certified (past and/or present)

Licenses or Certificates:

• Ability to obtain valid Arizona driver's license within two months of hire.
• Ability to obtain TOC Level D Certification (training and testing provided by the city)

Desired qualifications

• CompTIA A+
• CompTIA Network+
• Microsoft Certified Professional (MCP) or Microsoft Certified Solutions Expert (MCSE)
• Cisco Certified Network Associate (CCNA)

Awesome benefits

• 3-day weekends! 4/10 schedule
• Ninety-six hours of PTO time
• 100% City-paid health, dental and vision coverage options for employee
• Substantial contributions to health, dental and vision coverage for dependents including options for 100% paid
• Arizona State Retirement System - The City provides a 1:1 match at 11.98% of the employee's salary
• Paid holidays
• Generous vacation accrual rates
• City provided $50,000 group term life insurance
• Short-term disability
• Deferred compensation - Optional IRS 457 plans

Unique place to work and live The City of Sedona, located in Arizona's stunning Red Rock Country, provides exceptional public services and creates a vibrant community for residents and visitors alike. Known for its breathtaking scenery and outdoor recreation, Sedona is a top destination for relaxation and adventure. Join our team and help preserve Sedona's natural beauty while enhancing the quality of life for all. Our employees are at the heart of making Sedona a welcoming, inspiring place to live and visit. Be part of something remarkable.