End User Computing (EUC) Engineer/ Desktop Engineer

Vinsari LLC
Redmond, United States of America
2 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Redmond, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
Apple Mac Systems
Microsoft Outlook
Desktop Computing
Multi-Factor Authentication
Virtual Private Networks (VPN)
System Center Configuration Manager
Network Connections
Software Deployment
Microsoft InTune
Deployment Automation
Laptops
ServiceNow

Job description

We are looking for an EUC/Desktop Support Engineer with 5-8 years of experience to join a long-term onsite project in Redmond, WA., * End-user and desktop support for Windows and macOS

  • Troubleshoot laptops, desktops, printers, VPN and network connectivity
  • Support SCCM, Microsoft Intune and Windows Autopilot
  • Support MDM/MAM and Multi-Factor Authentication
  • Troubleshoot Microsoft 365, Outlook, Teams and OneDrive
  • Support Active Directory and Group Policy
  • Manage ServiceNow tickets and incidents
  • Handle software deployments, OS upgrades and endpoint issues
  • Escalate complex issues to L2/SME teams when required

Requirements

  • 5-8 years of Desktop/EUC support experience
  • Microsoft Intune and SCCM/MECM
  • Windows 10/11 and macOS troubleshooting
  • Active Directory and Group Policy
  • Microsoft 365 support
  • VPN, networking and printer troubleshooting
  • ServiceNow experience
  • Excellent communication and customer-support skills

Note: This is not a senior EUC engineering role. We are looking for hands-on Desktop Support/EUC professionals who enjoy resolving end-user issues and providing excellent customer service.

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