CompTIA Certified Document Imaging Architect

Scheduling Operations Management Hand Tools Calculators Coordinating Communication Service Level Visual Systems Problem Solving Desktop Support Customer Service Microsoft Office Computer Science Asset Management Technical Support Office Management Technical Services Systems Engineering ITIL Certifications Microsoft Certified Technology Specialist CompTIA Certified Document Imaging Architect (CDIA+)

This role is STARs-friendly: Skilled Through Alternative Routes.

61% STARs in role., Responsible for a range of administrative and office support activities to facilitate the efficient operation of a customer's office environment. Will partner with customer's office management and the customer's Technical Support Team to resolve end user technical and office operations needs as requested by end-users. Functions as first responder to end user requests for assistance for office services and technical services. Provides support, resolution, or escalation based on customer and Ricoh provided protocols. Engages with customer's vendors in accordance with customer's established vendor agreements., * Respond directly to end-user service requests for office or desktop support providing Level 1 response

• Respond to end user service requests per contracted and Ricoh guidelines on a first responder basis
• Escalates unresolved issues to customer's office management or technical support team
• Communicates status of service request to end-user
• Assists with office management activities including office moves, conference room management, vendor administration
• Operates customer provided electronic scheduling systems, travel systems, audio visual systems, voice and data systems and/or reporting systems
• Operates customer asset management process for office and technology assets
• Interact with customer vendors for office and technical services activities
• Gather data and provide reports as requested by Ricoh and Statement of Work
• Maintains up to date customer service request system
• Maintains up to date site procedures guide pertaining to supported activities
• Responds to incoming end-user service requests (i.e. telephone, voicemail, mail, SR ticket) in a timely, professional manner
• Evaluates the caller's issue and then gives assistance utilizing the appropriate support information and documentation
• Assumes full ownership of support requests. Escalates and follows up as needed to ensure resolution
• Participates in monthly, quarterly, and annual customer reviews
• Manage performance to agreed upon Service Level Agreement
• Performs other duties as assigned, Operations Leadership Data Entry Spreadsheets Communication Detail Oriented Data Management Data Collection Customer Service Clinical Research Business Valuation Medical Assistance Direct Patient Care Full Stack Development Artificial Intelligence Business Transformation Clinical Research Coordination +0 Login | JoinContact

• Associates Degree or Certification in Technology or equivalent Technical degree (computer science, information systems, engineering) or equivalent experience in a related field required;
• Minimum of 1 year of related work experience including a demonstrated track record of success

Proficiency in MS Office Suite required

Capable of earning ITIL Certification

MCTS, MCSA, or CDIA+ certification desirable

KNOWLEDGE, Skills And Abilities

• Excellent written and verbal communications skills
• Detail oriented
• Good problem solving skills
• Ability to effectively train customers
• Ability to integrated in the customer's environment
• Ability to develop and maintain a strong customer relationships

Working Conditions, MENTAL aND PHYSICAL DEMANDS

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
• Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction * prepare, provide and convey diversified information.
• Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.).
• Moderate dexterity * regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination., Detail Oriented Microsoft Excel Time Management Problem Solving Loan Processing Customer Service Microsoft Office Consumer Lending Microsoft Outlook Analytical Skills Business Valuation Financial Services Loan Documentation Full Stack Development Artificial Intelligence Business Transformation Productivity Improvement Ability To Meet Deadlines, Management Automation Innovation Quotations Reliability Simulations Spreadsheets Design for X Communication Collaboration 5G Technology Accountability Signal Integrity Thermal Modeling Project Management Technical Projects Organizational Skills Printed Circuit Board Packaging And Labeling Artificial Intelligence RF And Microwave Filter Engineering Design Process High Performance Computing Employee Assistance Programs Design For Manufacturability Employee Stock Purchase Planning