ServiceNow Implementation Consultant / Developer

At T-Systems, we offer our business customers the right system solutions for their digital business. With our portfolio, we ensure that digital transformation reduces complexity, saves costs and makes everyday work easier. With this in mind, we support our customers in implementing their business processes with the help of ServiceNow and are looking for you to strengthen this area. As ServiceNow's Elite Partner, our range of services includes consulting, implementation and application & operations management. In addition, we can also offer our customers ServiceNow from our Sovereign Cloud. Tasks As a ServiceNow Implementation Consultant/Developer (m/f/d), you will independently translate the requirements of our customers into powerful ServiceNow solutions. You translate technical and procedural requirements into specific technical implementations, and master the balance between customer requirements and platform standard (out-of-the-box). As part of a strong team, you deliver projects from concept to go-live.

• Independent configuration, customizing and implementation of ServiceNow solutions (e.g. ITSM, CSM, ITOM) over the entire project life cycle
• Implementation of ITIL-based processes (e.g. Incident, Problem, Change, Request, Service Catalog, CMDB) in ServiceNow
• Technical analysis of customer requirements as well as derivation and evaluation of solution approaches with regard to feasibility and effort
• Carrying out tests, fault analysis and quality assurance of the implemented solutions
• Close coordination with customers and specialist areas to clarify requirements and present solutions

You have a degree in an IT environment or a comparable qualification and have already successfully implemented several ServiceNow projects. In addition, you have the following experience and qualifications:

• Several years of practical experience in implementing and configuring ServiceNow
• Profound knowledge of ITIL processes and their mapping in ServiceNow
• Safe handling of ServiceNow's core technical components (JavaScript, Glide API, Flow Designer, integrations)
• ServiceNow certifications (e.g. Certified System Administrator, Certified Implementation Specialist) are an advantage
• Strong communication skills and the ability to talk to customers on a professional and technical level
• Ability to implement projects independently and in a results-oriented manner
• Experience with agile or scrum methods
• Communicate fluently in German and English, both orally and in writing
• Willingness to travel in the DACH region

In addition to an interesting, constantly evolving work environment, we offer remuneration appropriate to your level and position. For legal reasons, we provide information about the minimum annual salary of €64,554 gross on a full-time basis under the collective agreement. The final salary is, of course, based on your individual experience. You can expect a modern working environment with meal vouchers and attractive health and sports offers. Flexible working hours, home office options and our company kindergarten promote a good work-life balance. In addition, you benefit from employee benefits, joint corporate events and other benefits. Ready to grow? If you would like to get started in IT with us, we look forward to receiving your application - preferably directly online!

In Austria, T-Systems, a subsidiary of Deutsche Telekom, offers its customers a broad portfolio for the strategic implementation of digital transformation. The basis for this is global reach for fixed network and mobile communications, highly secure data centers, a comprehensive cloud ecosystem of standardized platforms, worldwide partnerships and maximum security. T-Systems Austria employs around 570 people at five locations. At the T-Center on Rennweg in Vienna, the company operates a TwinCore data center that offers the highest possible level of security for company data while maintaining maximum energy efficiency., T-Systems Austria GesmbH Internet and IT 501-1,000 employees Wien, Austria