Junior Windows System Engineer

• Provide first- and second-line support for Windows 10/11, Microsoft 365, and end-user devices.
• Troubleshoot hardware, software, and connectivity issues, escalating complex incidents when necessary.
• Manage user accounts, groups, and permissions in Active Directory and Microsoft Entra ID (Azure AD).
• Support Microsoft 365 services including Exchange Online, Outlook, Teams, OneDrive, and SharePoint.
• Prepare and deploy Windows devices using Microsoft Intune and Windows Autopilot.
• Install, configure, and maintain Windows workstations and basic Windows Server environments.
• Perform software deployments, Windows updates, and driver management.
• Monitor infrastructure alerts and assist with incident resolution.
• Provision and maintain virtual machines following established procedures.
• Document incidents, solutions, and technical procedures in the ITSM platform.
• Work closely with senior system engineers and contribute to continuous service improvement.

We are looking for a motivated Junior Windows System Engineer to join our Managed Services Team and support our customers' Microsoft-based IT environments., * Passionate about Microsoft technologies and eager to learn.

• Good communication skills in English and Dutch and/or French.
• Customer-oriented with a proactive and solution-driven mindset.
• Basic knowledge of Windows 10/11 and Microsoft 365.
• Basic understanding of Active Directory and user administration.
• Familiarity with networking concepts such as TCP/IP, DNS, and DHCP.
• Basic knowledge of remote support tools.
• Strong analytical and troubleshooting skills.
• Team player with excellent communication skills.

Nice-to-have:

• Knowledge of Microsoft Intune and Windows Autopilot.
• Basic experience with Microsoft Entra ID (Azure AD).
• Familiarity with Windows Server administration.
• Experience with VMware or Hyper-V.
• Knowledge of ITIL processes and ticketing systems (ServiceNow, Jira...).
• Basic PowerShell knowledge.
• Microsoft certifications (MS-900, AZ-900, CompTIA A+, ITIL Foundation) are considered an asset.
• Knowledge of generative AI tools and prompting techniques, or willingness to develop expertise in leveraging AI for software development and IT operations.

• Continuous learning opportunities with access to Microsoft certifications and technical training.
• Permanent contract - Full-time position.
• Fringe benefits: mobility package, net expense reimbursement, daily net allowance, internet & mobile phone subscription, 13th month, ecocheques, hospitalization insurance, and group insurance.
• Holidays: 20 statutory holidays + 6 ADV.
• Afterwork events & social activities.

Interview procedure:

• We will review your application and get back to you as soon as possible
• This is followed by a first online screening with HR, then feedback is forwarded internally if positive we schedule a second interview with our technical colleagues
• If you are convinced and so are we, we will make you an offer to join us
• Proposal accepted? Great! We look forward to a lasting cooperation

Advanced Service Provider (ASP) is an IT company with about 50 employees. We provide IT managed services to our clients with a select range of solutions. We also provide IT infrastructure, server, storage, networking and cloud solutions. In addition, we are an official partner of ServiceNow in Belgium.