IT Asset & Service Delivery Coordinator

This is not a traditional back-office registry job. You will own the end-to-end journey of our physical and digital assets-from the moment a cutting-edge device arrives at our facility to the software provisioning that enables a new starter's first day. Working closely with our IT Support, Systems Administration, and newly formed Supplier Management teams, you will act as the vital operational anchor of IT Service Delivery.

We are deeply committed to the growth of our team members. This role is designed as a powerful springboard for your career in IT Service Management (ITSM) and IT Asset Management (ITAM). We provide dedicated support for your professional development, including:

• Modern Enterprise Tool Mastery: Gain direct, hands-on administrative experience with industry-leading platforms including ServiceNow, Microsoft Intune, and modern Hardware Asset Management (HAM) software.
• Structured Mentorship: Receive close guidance and professional development coaching from our Director and senior technical specialists.
• Clear Career Pathways: Build foundational skills in compliance, commercial negotiation, and operational strategy, positioning you for future growth into ITAM, SAM, or Supplier Management pathways., 1. Hardware Lifecycle Management (HAM)
• Own the Lifecycle: Track and manage the end-to-end lifecycle of our diverse hardware estate (Windows, macOS, and Linux devices), ensuring our global teams are always equipped with high-performing, reliable tools.
• Innovative HAM Deployment: Work alongside our systems team to implement and optimise our brand-new, modern Hardware Asset Management (HAM) software platforms to drive operational efficiency.
• Sustainable Logistics: Manage the physical inventory, coordinate timely hardware procurement, distribute assets dynamically based on user profiles, and lead our sustainable, compliant WEEE e-waste recycling initiatives.

2. Software & Licence Administration (SAM)

• Licence Governance: Oversee standard software licence allocations across the business, ensuring continuous alignment with company security and compliance policies.
• Proactive Lifecycle Chasing: Actively monitor software renewals, track usage patterns, and collaborate with our Supplier Managers to reclaim unused licences before subscription cycles roll over.
• Secure Provisioning: Procure new software requests by coordinating closely with our InfoSec, Identity (IAM), and procurement teams.

3. Onboarding & Offboarding Orchestration

• The First-Day Experience: Partner closely with HR to deliver an exceptional onboarding experience, ensuring every new starter has their hardware, peripherals, and software credentials ready from day one.
• Compliant Offboarding: Coordinate the recovery of company assets from leavers, ensuring rigorous data cleansing, disk-wiping, and sanitisation protocols are met before hardware is securely reallocated or retired., * The opportunity to make a tangible, daily impact at a mission-driven company at the forefront of biotech innovation.
• A vibrant, collaborative, and highly supportive team culture.
• Dedicated training time and fully funded support for professional ITAM/ITIL certifications.

• Proven Track Record: At least 2-3 years of experience in an IT support, IT administration, or technical coordination role.
• Process-Driven Mindset: High attention to detail, with a passion for keeping data clean, databases accurate, and documentation complete.
• Customer-Centric Approach: Excellent communication skills, with the ability to collaborate smoothly across HR, Procurement, and diverse engineering teams.
• Ticketing & Asset Literacy: Direct experience working within a modern ITSM ticketing system (experience with ServiceNow is a strong advantage).
• Basic Technical Know-How: Good foundational familiarity with modern OS hardware (Windows & macOS) and standard cloud software suites (Microsoft 365).

Desirable:

• Familiarity with modern device deployment tools (e.g., Microsoft Intune).
• Familiarity with basic ITIL concepts (ITIL Foundation certification is a major plus).
• Prior exposure to software asset licensing models or procurement processes.

We offer outstanding benefits to include an attractive bonus, generous pension contributions, private healthcare and an excellent starting salary. Based within beautiful, landscaped surroundings with tree-lined walks, water features and a lake, all of which make for a wonderful working environment.

Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries. Our world-class scientists and engineers are solving some of the most complex challenges on the planet, and they need a flawless, seamless technology experience to do their best work. As our IT Asset & Service Delivery Coordinator, you will be the custodian of the technology lifecycle that powers this discovery. Please note that this role is hybrid, based at our site in Oxford.