Information Resources Lead

RIVA Solutions is seeking an Information Resources Lead to manage Federal information resources (IR) support services and digital knowledge management activities. The ideal candidate will lead virtual library operations, support research and literature search requests, manage taxonomy and metadata governance, coordinate user training, and collaborate with web services teams to improve searchability, accessibility, and organization of Federal client research and digital content. Core Responsibilities

• Lead day-to-day IR support services, including virtual library administration, reference and research requests, article fulfillment, literature searches, and research support inquiries.
• Monitor the Federal client virtual library, evaluate content currency and functionality, coordinate updates with intranet and web staff, and maintain subscription and database access information.
• Track IR service usage, request types, turnaround times, research study summaries, and workload metrics; provide status reports to the TOO and program leadership.
• Manage subscription budgets, license records, purchases, renewals, registrations, acquisitions, vendor agreements, and IAA-related documentation.
• Provide knowledge management and bibliographic reference management support using tools such as PubMed, NIH Library resources, DOCLINE, ILLIAD, EndNote, and related databases.
• Coordinate and deliver 12-24 annual training sessions through webinars, phone, in-person, and group formats on virtual library resources and research tools.
• Lead taxonomy governance and standardization across Federal client websites, including metadata tagging, controlled vocabulary updates, SEO/search improvements, and taxonomy testing.
• Collaborate with web content and UX teams to assign keywords and taxonomy tags that improve content searchability and discoverability.
• Conduct quality control and testing on taxonomy tagging, AI search, chatbot content, and search-related improvements in coordination with web services and QA teams.
• Locate federally funded research studies, prepare concise summaries, and coordinate with web services teams to publish content in accessible, searchable Drupal/WCMS formats.

• MLS/MLIS or equivalent education and experience in library science, information science, public health informatics, knowledge management, or research services.
• Experience providing reference, research, literature search, information retrieval, and article or document fulfillment services.
• Experience managing virtual library resources, subscriptions, licenses, vendor records, budget tracking, or electronic resource administration.
• Experience with taxonomy, metadata, controlled vocabularies, tagging, content organization, SEO/search improvement, or information architecture.
• Ability to provide user training and clearly communicate research strategies to staff with varying technical backgrounds.
• Strong writing, editing, reporting, organization, customer service, and stakeholder coordination skills., * Experience supporting public health, healthcare quality, evidence-based practice, government research, or scientific dissemination programs.
• Experience with Drupal/WCMS, Jira, Confluence, Google Analytics, Optimal Workshop, Cision/Meltwater, PubMed, DOCLINE, NIH ILLIAD, OCLC, EndNote, or comparable tools.
• Experience supporting AI search, chatbot content, knowledge bases, research study databases, or taxonomy governance initiatives.
• MPH, DrPH, Certified in Public Health (CPH), or healthcare/public health domain experience preferred., Artificial Intelligence (AI), Budget Management, Communication Skills, Computer Security, Conversation Engine, Customer Support/Service, Customer/Client Research, Database Administration, Documentation, Drupal, Federal Government, Flexible Spending Accounts, Government, Health Informatics, Healthcare Quality, IR (Infrared), Information Architecture, Information Retrieval, Information Technology & Information Systems, Insurance, Intranet, Knowledge Base, Knowledge Management, Leadership, Library Administration, Library and Information Science, Management of Information Systems/Technology (MIS), Metadata, Metrics, National Institutes of Health (NIH), Operational Support, Operations Research, Organizational Skills, Public Health, Quality Assurance, Quality Control, Reporting Skills, Resource Management, Scientific Research, Search Engine Optimization (SEO), Status Reports, System Integration (SI), Taxonomies, Technical Leadership, Testing, Training/Teaching, United States Citizen, User Interface/Experience (UI/UX), Vendor/Supplier Licensing, Web Content Management System (WCMS), Web Services, Webinar, Writing Skills

$95K RIVA Benefits

• Paid Time Off / Sick Leave
• Health, Dental, and Vision Coverage
• Life Insurance
• 401(k) Retirement Plan with Company Match
• HSA/FSA Spending Accounts
• Long- and Short-Term Disability
• Pet Insurance
• Wellness Program Initiatives
• RIVA Flex (Flexible Hours and Hybrid Support, where applicable)
• Additional Workplace Benefits

We're a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies. Since 2009, we've partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don't just develop solutions-we support efforts that strengthen communities and serve the public good.