L2 Application Support Engineer - WebSphere Commerce Suite

VERIDIANTECH LLC
Springfield, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

Springfield, United States of America

Tech stack

Multitier Architecture
Unix
Command-Line Interface
Databases
Data Integration
IBM DB2
Linux
File Systems
Monitoring of Systems
Web Servers
Microsoft SQL Server
Oracle Applications
Payment Gateway
Performance Tuning
Session Management
Load Balancing
Performance Monitor
Web Technologies
Appdynamics
Ibm Websphere Commerce
Dynatrace

Job description

We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.

Requirements

  • 3-5 years of experience in application support or technical support roles
  • 2+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
  • Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
  • Basic knowledge of Linux/Unix systems and command line operations
  • Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers)
  • Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions

Application Support Experience:

  • Proven experience troubleshooting e-commerce application issues including but not limited to:
  • Order processing and payment gateway failures
  • Shopping cart and session management problems
  • Product catalog and inventory synchronization issues
  • Cache invalidation and performance optimization
  • Experience with scheduled job monitoring and batch process management
  • Knowledge of feed file processing and data integration workflows
  • Understanding of multi-tier application architectures and component interactions

Operational Skills:

  • Experience with incident response and issue resolution
  • Knowledge of ITIL processes including incident, problem, and change management
  • Ability to work in 24x7 shift-based support environment
  • Experience with escalation procedures and vendor support coordination

Regards

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