IT Service Desk Team Leader
Randstad UK
Whiteley, United Kingdom
2 days ago
Role details
Contract type
Temporary contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
Senior Compensation
£ 37KJob location
Whiteley, United Kingdom
Tech stack
Microsoft Windows
Microsoft Active Directory
Apple Mac Systems
Virtual Private Networks (VPN)
Microsoft Office
Network Protocols
TCP/IP
Job description
- We will oversee and enrich the Service Desk Knowledge Base to strengthen team capability and support self-service solutions for end users.
Requirements
- Demonstrated background in a supervisory, Senior Analyst, or Team Lead capacity within a structured IT support landscape.
- Strong technical knowledge of Windows and macOS environments, Active Directory, Microsoft 365, and fundamental networking protocols including VPNs and TCP/IP.
- Solid grasp of core ITIL foundation principles, particularly Problem, Request, and Incident Management.
- Ability to apply logical problem-solving techniques and maintain composure when managing critical service disruptions.
- Outstanding written and verbal communication abilities, with a proven capacity to translate complex technical jargon for non-technical users., * Active Directory
- Support
- ITIL
- macOS
- Microsoft 365
- TCP/IP
- Windows
- Office 365