Application Configuration Analyst - Utility Operations

• Support & configure within the application architecture (vendor or custom developed)

• Perform software installation and patching, as needed, based on application roadmaps and issue resolution
• Perform configuration tasks within core software; where needed develop and enhance configuration within the application's programming language
• Understand system interface design & data flows to support complex inbound and outbound interfaces (both internal & external)
• Identify opportunities to automate processes to maintain platform performance and availability
• Solving complex problems and troubleshoot functionality for issue identification (including debugging); work in conjunction with other IT personnel
• Collaborate with software vendors on issue identification/resolution, installation, and routine software patching
• Properly control and maintain security of the application according to FE standards

• Provide insight into application data

• Develop data queries to meet customer requirements
• Understand the structure and design of the application's database
• Provide data analysis based on the needs of the business users

• Supporting and improving business processes

• Learning and understanding the business processes associated with supported applications.
• Documenting processes/procedures and specifications for supported applications.
• Be an active participant in a collaborative work environment gathering requirements from business stakeholders for new projects
• Develop technical designs and estimates to meet the business needs while supporting the company's overall IT direction and standards
• Create and maintain system documentation and procedures to ensure governance and standards
• Consistently delivering high quality results.
• Handle project management responsibilities - e.g. develop charters, develop and execute work plans, align with SAP platform release schedule, monitor releases progress, coordinating activities between IT teams, with the business units and with vendors, monitoring progressand communicating with stakeholders

• Drive the entire system testing lifecycle

• Create and execute comprehensive unit, system, and integration test plans
• Working independently or with business analysts - e.g. support requirements definition, test scenario identification, test execution

• Follow IT Change Management and Incident ticket processes.
• Follow IT Sox application responsibilities and support audit activities.

• Bachelor's or Associate Degree in Computer Science, Computer/Management Information Systems, or similar discipline is required. A Bachelor's degree in another field with relevant industry experience in configuration, administration, and support of software will be considered.
• Minimum 2 years of related experience. Related experience includes, but is not limited to:

• Software configuration, administration, and support
• Subject matter expert within a FirstEnergy business process & corresponding software

• Functional knowledge of Relational Databases, particularly Oracle databases
• Experience with Oracle databases with proven ability to develop SQL Queries, Stored Procedures, Packages, and Views.
• Computer programming skills such as Microsoft .NET, Java, Shell Scripting, Python, Powershell etc.
• Hands-on experience with SAP, including system configuration, troubleshooting issues, integrations, and supporting business processes across relevant modules (i.e. MM, FI/CO, PM, or CRM).
• Experience with SOx applications, including supporting audit activities.
• Highly motivated to work independently and productively within a virtual environment (i.e. working with remote co-workers using virtual technologies).
• Ability and willingness to work flexible hours and be available for call-in and after-hours support (7x24 operations) when needed. This includes travel to Company sites when necessary.
• Good interpersonal skills and demonstrated ability to work effectively as part of a team.
• Ability to learn new concepts in information technology, learn the characteristics of new systems and update skills to adapt to changing technology
• Demonstrated knowledge of testing processes, standards, and best practices.
• Excellent interpersonal skills and demonstrated ability to work effectively as part of a team.
• Demonstrated ability to provide software solutions and supporting the entire software development life cycle.
• Proven ability to troubleshoot and solve problems in a production support environment.
• Analytical skills to effectively resolve technical problems, identify and implement process improvements, and think creatively.
• Demonstrated ability to effectively prioritize and plan work, work on multiple concurrent tasks, and meet deadlines.

Preferred:

• Experience with the FE Work Management software suite and related business processes, especially within CREWS
• Experience with automated testing tools/framework - e.g. Ruby, Gherkin, Azure
• Familiarity with Azure Dev Ops and working in an agile environment.
• Experience utilizing PowerBI (or similar reporting platform) to build reporting/analytic solutions
• Familiarity with ServiceNow

FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts. About the Opportunity This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00] About the opportunity This is for an open position with the FirstEnergy Service Company, a subsidiary of FirstEnergy Corp.