App Support Engineer/ Production Support/ IT Ops Engineers

• Build, configure, and deploy applications and servers in a hybrid environment (on-prem and Azure).
• Monitor production environments, proactively identify issues, and raise incidents through established control processes.
• Automate repetitive operational tasks using scripting (e.g., PowerShell, Python, Bash).
• Collaborate with Dev, Infrastructure, and Cloud teams to ensure reliable and efficient deployments.
• Support ongoing modernization efforts to increase Azure footprint (targeting 35% Azure by next year).
• Troubleshoot performance issues, perform root-cause analysis, and drive issue resolution.
• Document operational procedures and contribute to continuous improvement initiatives.

• Strong understanding of application build and deployment pipelines (CI/CD).
• Experience with server management, both physical and virtualized.
• Solid background in production monitoring and incident management.
• Proficiency in scripting and automation (PowerShell, Python, or similar).
• Experience working in hybrid environments (currently 85% on-prem / 15% Azure).

Soft Skills & Cultural Fit:

• Minimum 10 years of experience in large enterprise IT environments.
• "Battle-tested"-able to stay calm and effective under pressure.
• Comfortable navigating significant organizational and technical change.
• Strong sense of ownership, accountability, and follow-through.
• Collaborative, proactive, and solution-oriented mindset.

Top 3 must haves' technical skills wise:

• How to build and deploy applications ; and servers
• Monitor production ; raise issues through incident control
• Scripting and automation skills

Other skills:

• Current environment is 85% on prem and 15 azure
• Goal next year ; 35% Azure, 65% on prem
• Need to be able to handle a large amounts of change
• Hiring manager wants people that take ownership