Product Support Analyst

A client/employer of Insight Global is searching for a detail-oriented Product Analyst to support the product management lifecycle and drive continuous improvement across reporting tools and processes. This role serves as a key liaison between Product, Engineering, and QA teams to ensure defects are properly documented, prioritized, and resolved in a timely manner. Key responsibilities will include managing ticket triage, documenting defects, and analyzing trends to identify opportunities for improvement. This role will also collaborate with cross-functional teams to enhance reporting tools, streamline processes, and improve overall product quality and performance.

2+ years of experience in a Product Analyst, Business Analyst, or Reporting Analyst role

• Experience working in Agile/Scrum environments and supporting the product development lifecycle
• Proficiency with reporting analytics and ticketing/issue tracking tools
• Strong technical documentation, analytical, and problem-solving abilities
• Excellent communication and stakeholder management skills
• Self-starter with strong organizational skills and attention to detail
• Comfortable working in a fast-paced environment

Nice to Have Skills & Experience

• Salesforce Experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.